Level 1: Cadet

Windows Live sending email issues - Socket Error 10053, but receive emails ok

Hi, I'm getting the message "your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Windows Live Mail Error ID: 0x800CCC0F

ProtocolSmiley FrustratedMTP

Port: 587

Secure (SSL): Yes

Socket Error: 10053


Servers tab:

incoming mail server is: POP3

both incoming (POP3) and outgoing (SMTP)

Only 'Log on using clear text authentication' is selected

Outgoing Mail server 'My server requires authentication' is ticked and setting 'Use same settings as my incoming mail server' is ticked


Advanced tab:

Outgoing mail SMTP 587

Incoming mail POP3 995

Both in and outgoing servers requires a secure connection


Can anyone help please?


Thanks in advance




Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: Windows Live sending email issues - Socket Error 10053, but receive emails ok

change outgoing to

change the outgoing port number to 465

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit