Broadband & nbn™

Telstra Mail

Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

I have one main bigpond email and my wife an extra paid bigpond email on the same account. Can we retain both of these for 12mths (at no cost) if moving to another provider?

Level 2: Rookie

Hi,I recently created a new Telstra e-mail account. It is working OK except that if I use another computer the second one doesn't receive the e-mail(s) that I got on the first.To explain:I use three PC's to do my e-mails (one iMac using Apple Mail an ...

Level 1: Cadet

I have had Bigpond as a Pop3 account on my Windows 10 PC for 4  years. Four days ago it refused to send emails but I received them. Got an error message saying check server or talk to my internet provider. My email on my mobile and my tablet are work ...

Level 1: Cadet

One of my folders in the list of folders on the left side of the screen simply disappeared 3 days ago.  I did not delete it.

Level 1: Cadet

hi I am getting the below when people try to email me and I haven’t received any emails since yesterday and I am not sure what to do. gave this error:
<> recipient rejected. Mailbox suspended. IB603b

Level 1: Cadet

Hi there, We are a small business selling bespoke Australian hardwood furniture. We send a monthly newsletter to our clients. We have just changed our marketing provider to Hubspot, however all the Newsletters that we have sent out to clients who hav ...

Level 1: Cadet

My outgoing messages are going to junk mail boxes. What?? Why? Thanks 

Level 1: Cadet

My webmail emails are very slow it started a week ago

Level 1: Cadet

some important emails are not coming to my local mailbox. when i sign in to mybigpond to check mail , the emails in question are there.Why are they not coming to my local mailbox? (99% of other mail is fine) I need to know if a bushfire is approachin ...

Level 1: Cadet

Is it possible? Just want to get my bigpond on my webmail, I got yahoo to work but email does not seem to want to work, help?

Level 2: Rookie

I have read how many people do not like the junk filter as it often filter valid emails. The answer given to correct the problem is to mark wanted messages as "Not Junk". I can assure everyone that I have marked the same messages as "Not Junk", and s ...

Level 1: Cadet

I have to return a phone that was on a lease plan I didn't receive a satchel and contacted support and was told Telstra does send out satchel anymore I was given an address But I could write it down an was wondering if someone knew the address here. ...

Level 2: Rookie

Hi all.  My first post here.  I hope this is the right board; it was the closest fit I could find after searching elsewhere. 
When I just attempted to reset the password on the second mailbox attached to my account (for my wife to use) it took me to t ...

Level 2: Rookie

Yesterday my bigpond email on my Mac suddenly stopped working. Other accounts ok on the Mac and bigpond ok on my android phone. I thought it may be a password problem so changed that. Still no good. Deleted account and tried to reinstall but I get me ...

Level 1: Cadet

Hi, For some reason my local Outlook Pop3 account stopped working (incoming was ok)
So I just went to Telstra (mine is and found that the support was on imap email setup (the page I went to didn't even have POP settings)

After ab ...

Level 1: Cadet

BigPond email/webmail Hi folks I cannot access my Telstra webmail account. I have received a message this morning "ATTENTION: Bounced Message Notification, bytes in the mailbox!!" If I cannot access my webmail account how can I correct this please? ( ...

Level 1: Cadet

where can I find the IMap and POP settings?

Level 1: Cadet

I have almost 100,000 emails in my Telstra mail account and Microsoft mail on my Mac. How do I bulk deleat?

Level 3: Gumshoe

Hello, We're not a Bigpond customer, however, we have a student administration system at our school that sends emails to parents every day through an onprem Exchange server (doesn't work with Exchange Online unfortunately).  This week we started gett ...

Level 1: Cadet

HiEmail being sent by business is being rejected by bigpond servers , there is no bounce it is not delivered to clients. This is happening for multiple emails all other clients without emails are recieving our emails  how can ...

Level 1: Cadet

So I've had intermittent access to my bigpond through my outlook app for a few days and today I went to use the webmail (as suggested by Telstra who admit they are having problems and attempting to fix them) only to not have ANY emails on the webmail ...

Level 1: Cadet

This is sending me crazy since last week I Suddenly am unable to send emails on my iPhone with an error message “Unable to send email - a copy has been placed in outbox.  The recipient was rejected by the server because it does not allow relaying” Ca ...

Level 1: Cadet

I'm struggling with three days of problems with mail on Mac. My account was suspended as compromised one day, password reset all ok, suspended next day, password reset ok again. All seemed fine but now mail is again not downloading and when I check p ...

Level 2: Rookie

I've just got a new computer as my last one died. I've got Office 365 and had no problems setting up Outlook on my new computer. Only problem is the above error message I receive when I try to send an email. Can anyone help me with this?

Level 2: Rookie

I have been able to setup the CalDav account in the iOS settings (which become verified).But when attempting to add the calendar to the app, I am continually prompted for my password (which does not get verified). The p/w works on webmail client.I ha ...

Level 1: Cadet

My primary mailbox was deactivated and other mailboxes deleted, I assume during telstra mail migration.First impact noticed 4th December. I've reactivated primary mailbox (not used for mail) but can't re-add my others that we do use daily because the ...

Level 1: Cadet

When I send mail by the SMTP mail server associated with my Web site/domain name (not Telstra hosted),, to a Bigpond address (several, both and, I get a bounce message back: ---A message that you sent ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now