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jaynepaul
Level 1: Cadet

The way I receive my emails have suddenly changed, there is no date no name of who they came from, just 1 long list of emails that I have to trawl through and sometimes have to open to find what I am looking for. they were in size formation, with dat ...

Mikeness33
Level 1: Cadet

I followed the setup details for outbound email (ie port 465 on SSL) and still get the following: Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your serve ...

JohnThomson
Level 1: Cadet

My email was suspended due to inactivity. I'd like it changed to the new Telstra Mail instead of the old webmail for Mac.

CazAnd
Level 1: Cadet

I've already rung Telstra about this, suddenly in 1st Feb my Thunderbird email stopped working, after ringing the missing email magically reappeared, now no email since 10th. I'm still getting it on phone but have to resend important mail to my GMail ...

NickHowardI8V
Level 1: Cadet

Hi, We work with membership organisations and we are having trouble with their system generated transaction emails being sent to bigpond users. Here is an example of the issue -  
Unable to deliver message to the following recipients, due to being una ...

PVB
Level 1: Cadet

Hi, I am having a lot of trouble with my email which I do rely on a lot. I switched over to outlook because I got a windows 10 computer. The emails which were currently on the account when I switch downloaded to the outlook account but since then no ...

gutd42t
Level 1: Cadet

Hi Everyone, Does anyone know if Telstra backup the email servers? I have asked phone support staff twice, and they say no. I had a keystroke issue on the keyboard and appear to have hit permanently deleted all of my inbox. I want to know if Telstra ...

Matt18
Level 3: Gumshoe

How do I turn off the webmail junk filtering? I use POP mail to download my emails and I can deal with junk mail without the webmail filtering.

GDH1944
Level 1: Cadet

I have a Bigpond Imap account and am using Outlook 2016.  This has created a datafile which is of course a .ost file.I want to make this .ost file my default however I get this message which doesn't really make sense:
"The selected Outlook data file ( ...

Matt18
Level 3: Gumshoe

How do I turn off the webmail junk filtering? I use POP mail to download my emails and I can deal with junk mail without the webmail filtering.

netbookings1
Level 1: Cadet

Hi Telstra Team!! Having issues with my server "202.47.95.196" not being able to email any bigpond accounts. I have checked with Spamhaus and its not blocked. I have no shortend URLs.  Can someone please help me out. It things we are spam but we arnt ...

SandyT
Level 1: Cadet

Hi, is there a time limit on how long emails remain stored on the Bigpond email servers (or are they deleted or archived once they reach a certain age)?  Also, is there a way to check how much of your email on-line storage allowance has been used?  T ...

Lazymermaid
Level 1: Cadet

I can't find the button to click to go to next email in the inbox. I have to go back to the inbox then click the next email.  Is there a button, am I missing it?

Carissa1976
Level 2: Rookie

Hi,    I work for a email service provider. We're having the same trouble described here—we're seeing "sender rejected. IB504" errors suddenly and the messages are SPF and DKIM authenticated. I have header information that I'm happy to share to get t ...

Tiffany5
Level 2: Rookie

Hi, I can't open my payslips that are emailed to me in a PDF file.  I am required to enter a password to access my payslip but the file won't even open.  I was able to open the PDFs and enter my password on my iphone through bigpond mail but the memo ...

1unhappychappy
Level 2: Rookie

 Hello. Brand new Apple computer running El Capitan. Currently unable to retrieve bigpond email (wont connect to incoming server mail.bigpond.com). I am using Apple's MAIL program  - Version 9.1 (3096.5) that came bundled with the Mac.  Had a Telstra ...

MiniMusicology
Level 1: Cadet

Can you please advise me how to set up my bigpond email address on my new Mac OS Sierra 10.12.2.I have tried to add account and put in email address and password, then it says it has to contact the server for settings.  Then it comes back with a mess ...

Doctor_Nik
Level 1: Cadet

On 04/01/18, one of our Queensland Government clients using Office365 attempted to email a .PDF document (as an attachment) to our bigpond.net.au address, as well as a separate email with an explanatory note (as body text,  no attachment). The body t ...

Mikeness33
Level 1: Cadet

I followed the setup details for outbound email (ie port 465 on SSL) and still get the following: Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your serve ...

GDH1944
Level 1: Cadet

I have a Bigpond Imap account and am using Outlook 2016.  This has created a datafile which is of course a .ost file.I want to make this .ost file my default however I get this message which doesn't really make sense:
"The selected Outlook data file ( ...

GS3228
Level 1: Cadet

My primary mailbox was deactivated and other mailboxes deleted, I assume during telstra mail migration.First impact noticed 4th December. I've reactivated primary mailbox (not used for mail) but can't re-add my others that we do use daily because the ...

oblong
Level 1: Cadet

When I send mail by the SMTP mail server associated with my Web site/domain name (not Telstra hosted), hemlock.nocdirect.com, to a Bigpond address (several, both bigpond.com and bigpond.net.au), I get a bounce message back: ---A message that you sent ...

airzone
Level 1: Cadet

Seems to be a common recurring issue. I'm also having issues sending emails from my organisation to bigpond.com and bigpond.com.au email addresses with the issue being related to Sender score. I think my plight has been made more of a headache than u ...

MatteoMasca
Level 1: Cadet

Hi,
my name is Matteo Mascazzini and I’m a deliverability specialist for Mapp Digital.From about 6 months some of our Costumers are having problems to send to @@bigpond accounts.The problems consist in high deferred and blocked bounces. We would like ...

echorex
Level 1: Cadet

I have several clients sending out bulk emails using our mailservers. In the last week or so we've noticed a large number of bouncebacks for Bigpond addresses. Example responses:delivery temporarily suspended: lost connection with extmail.bigpond.com ...

stephen1963
Level 1: Cadet
yzowl
Level 1: Cadet

Email from Telstra requesting feedback might be a scam.I just trash it.

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