Broadband & nbn™

Telstra Mail

Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 3: Gumshoe

Hoping someone can help me, I accidentally deleted a folder from my Bigpond email account.    It is from a family members and had photos etc. that I was keeping for reference.There would have been at least 250 emails in this folder, so it is quite im ...

Level 2: Rookie

I have successfully used my ipad's apple mail app for my two email addresses for years, until today. I drafted a lengthy email and saved it as a draft (so I thought) for later review. I discovered that the email had not been saved and ...

Level 1: Cadet

Currently travelling overseas (Thailand) with a Windows 7 laptop, 2 iPhone Xr and iPad.Am only able to send outgoing mail from one of the iPhones. The other iPhone and iPad leave the outgoing mail in the Outbox and the Windows 7 laptop rejects the co ...

Level 1: Cadet

Hi there,Anyone from the Telstra support that can help here?We are an online retailer with a quite large database. In the last month we have had a lot of issues with the deliverability to bigpond emails because of the error IB607 (too many recipients ...

Level 1: Cadet

Hi Everyone,I have set my Bigpond email address to unconditionally forward all emails that it receives onto I received a Security Alert on my email address, warning me of 'unusual activity'!I am going to assume that r ...

Level 5: Eagle Eye

I have been connected to Bigpond for my emails through IMAP, the emails being inspected by Mailwasher Free prior to be downloaded form the Telstra server with Thunderbird 60.9 as my email client. For those who are unaware, Mailwasher allows you look ...

Level 1: Cadet

I have just updated my PC to windows 10 and now can not access my email account at it is telling me they can't find that account. very annoying 

Level 3: Gumshoe

We're using Thunderbird as our email client and now need to send out emails perhaps once a month to members of a non-profit group we belong to. Our list is set up, but when we try to send the messages out (we have around 160 members) using BCC for pr ...

Level 1: Cadet

I have a client that is on bigpond who used to receive emails which goes out as part of a bulk send at the end of each month, she is now not receiving them for the last 3 months.  They are statements (not marketing) and she needs to receive them.  Th ...

Level 2: Rookie

For some time (months), every time I log into Telstra Mail on my Windows 10 64-bit laptop, the "Remember username" checkbox is unchecked, even though I initially used to check it when logging on. I no longer bother checking it because the setting nev ...

Level 2: Rookie

Hi all.  My first post here.  I hope this is the right board; it was the closest fit I could find after searching elsewhere. 
When I just attempted to reset the password on the second mailbox attached to my account (for my wife to use) it took me to t ...

Level 2: Rookie

Yesterday my bigpond email on my Mac suddenly stopped working. Other accounts ok on the Mac and bigpond ok on my android phone. I thought it may be a password problem so changed that. Still no good. Deleted account and tried to reinstall but I get me ...

Level 1: Cadet

Hi, For some reason my local Outlook Pop3 account stopped working (incoming was ok)
So I just went to Telstra (mine is and found that the support was on imap email setup (the page I went to didn't even have POP settings)

After ab ...

Level 3: Gumshoe

After I updated Windows 10 to the May 1903 version I had a small problem Windows Live connection to emails failed. I reconfigured it in POP3 by accident and has not problem answering and getting emails t o Windows Live, when I realised I' ...

Level 2: Rookie

I have almost 100,000 emails in my Telstra mail account and Microsoft mail on my Mac. How do I bulk deleat?

Level 1: Cadet

I use a Primus email address through my Bigpond Account. Don’t use BP mail at all. Setting up Mail on new XS Max - can receiveIncoming mail OK, but have used every possible Outgoing Host Name as per the Telstra Support but absolutely no luck in being ...

Level 1: Cadet

Over the past week or so my webmail has been really slow.It hangs with " sending message" ," unable to complete request" or "request timed out". Any ideas anyone.

Level 1: Cadet

What are the options if I want to get my original e-mail account migrated to IMAP. Telstra started this process several years ago but it stalled due to issues with the migration process - those of us left behind seem to have no options. ...

Level 4: Private Eye

Can anyone help please?Have tens of thousands of emails being downloaded - all duplicates starting from a couple of years ago.Telstra wont assist. They only send links to read & follow. Tried to do that. Unfortunately, instructions provided don't nec ...

Level 2: Rookie

Hi there, I am one of the IT support for a company with. When a user sends email to any bigpond account, they are getting a bounced back message: Delivery is delayed to these recipients or groups: Charles Arnold (<mailto:xxxx@bigpond ...

Level 1: Cadet

Currently travelling overseas (Thailand) with a Windows 7 laptop, 2 iPhone Xr and iPad.Am only able to send outgoing mail from one of the iPhones. The other iPhone and iPad leave the outgoing mail in the Outbox and the Windows 7 laptop rejects the co ...

Level 1: Cadet

So I've had intermittent access to my bigpond through my outlook app for a few days and today I went to use the webmail (as suggested by Telstra who admit they are having problems and attempting to fix them) only to not have ANY emails on the webmail ...

Level 1: Cadet

This is sending me crazy since last week I Suddenly am unable to send emails on my iPhone with an error message “Unable to send email - a copy has been placed in outbox.  The recipient was rejected by the server because it does not allow relaying” Ca ...

Level 1: Cadet

I'm struggling with three days of problems with mail on Mac. My account was suspended as compromised one day, password reset all ok, suspended next day, password reset ok again. All seemed fine but now mail is again not downloading and when I check p ...

Level 2: Rookie

I've just got a new computer as my last one died. I've got Office 365 and had no problems setting up Outlook on my new computer. Only problem is the above error message I receive when I try to send an email. Can anyone help me with this?

Level 2: Rookie

I have been able to setup the CalDav account in the iOS settings (which become verified).But when attempting to add the calendar to the app, I am continually prompted for my password (which does not get verified). The p/w works on webmail client.I ha ...

Level 1: Cadet

My primary mailbox was deactivated and other mailboxes deleted, I assume during telstra mail migration.First impact noticed 4th December. I've reactivated primary mailbox (not used for mail) but can't re-add my others that we do use daily because the ...

Level 1: Cadet

When I send mail by the SMTP mail server associated with my Web site/domain name (not Telstra hosted),, to a Bigpond address (several, both and, I get a bounce message back: ---A message that you sent ...

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now