Level 1: Cadet

bigpond and webmail down

So I've had intermittent access to my bigpond through my outlook app for a few days and today I went to use the webmail (as suggested by Telstra who admit they are having problems and attempting to fix them) only to not have ANY emails on the webmail, nor am I able to send an email from the webmail account. I keep getting 'an error occured. try again later' Seriously?? How am supposed to run a business with this?

And my outlook program keeps popping up with a text box asking me for my bigpond password.

I've tried to speak to anyone or someone at Telstra but can't seem to access any human. 

has anyone else had these issues lately??

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now