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Level 1: Cadet

deleting emails off the server with outlook 2016.

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Hi

Recently got a new desktop with outlook 2016 on it. I  have set it up as best as I can, send and receive emails OK.

I want it to delete the emails off the IPs (bigpond) server once downloaded to my computer. How do I get it to do this?

Thanks

Andy.

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: deleting emails off the server with outlook 2016.

In order to change the account type, you will need to delete the account settings and re-create it as a POP type account. 

 

IMAP allows you to synchronise multiple devices with the emails stored on the server, including the personalised folders.

 

The new Telstra Mail platform also has a much larger storage available than the previous BigPond Mail server did.

 

- Shelly

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6 REPLIES 6
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Level 21: Augmented

Re: deleting emails off the server with outlook 2016.

@Andypandy 

 

here:

 

Account type

  • Account type: POP3

Incoming server details

  • Incoming server address: pop.telstra.com
  • Incoming server port: 995
  • Encrypted connection: SSL

Outgoing server details

  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • Authentication: Yes
  • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password

  • Enter your full email address (ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’)
  • Enter your Telstra email account password (case sensitive)

Other settings to check

  • Ensure the checkbox is ticked for ‘Outgoing server requires authentication’.
Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
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Highlighted
Level 21: Augmented

Re: deleting emails off the server with outlook 2016.

@Andypandytry here step 7

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
Service Status in your area
Someone asked to check your ping but dont know how
Check all your connected programs
Highlighted
Level 1: Cadet

Re: deleting emails off the server with outlook 2016.

Hi

Tried this but cannot change the incoming to POP it is stuck with IMAP and there does not seem anywhere to determine whether to keep them on the server or not.

It seems slightly, but significantly different to the stuff you posted.

Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: deleting emails off the server with outlook 2016.

In order to change the account type, you will need to delete the account settings and re-create it as a POP type account. 

 

IMAP allows you to synchronise multiple devices with the emails stored on the server, including the personalised folders.

 

The new Telstra Mail platform also has a much larger storage available than the previous BigPond Mail server did.

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 1: Cadet

Re: deleting emails off the server with outlook 2016.

Thanks for your help. All sorted.

Highlighted
Level 21: Augmented

Re: deleting emails off the server with outlook 2016.

@Andypandy glad you got it sorted finally......

 

 

couldnt really help you much when you said you couldnt change the settings. 

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
Service Status in your area
Someone asked to check your ping but dont know how
Check all your connected programs

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