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AdamG2
Level 1: Cadet

email account is temporarily suspended

Answered

Why does Telstra continue to **bleep** with me... during migration they lost 7 years of emails and now my account is suspended!! WTF.. How hard is it to have a functioning email address? After speaking with every person in Manilla call centre, there is still no resolution and looks like Telstra has deactivated my account. WHY???

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: email account is temporarily suspended

Account suspensions are usually because of 1 of 2 things

 

1. Credit Management barring

2. Suspicious activity was detected on the email account and the back-end security system auto suspended it

 

My only suggestion is to try bigpond tech support again via 133 933

 

 

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: email account is temporarily suspended

Account suspensions are usually because of 1 of 2 things

 

1. Credit Management barring

2. Suspicious activity was detected on the email account and the back-end security system auto suspended it

 

My only suggestion is to try bigpond tech support again via 133 933

 

 

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Froggie
Level 1: Cadet

Re: email account is temporarily suspended

I can't get Live Chat Telstra and thus is my only communications as I am overseas - is there an email,address I can send to telstra?

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