CrowdSupport®
genieb70
Level 1: Cadet

email account

I have just updated my PC to windows 10 and now can not access my email account at bigpond.com it is telling me they can't find that account. very annoying 

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: email account

Have you set up the email app on the PC to use the following settings.

 

Incoming server details:
Incoming server address: imap.telstra.com

Incoming server port: 993

Encrypted connection: SSL

Outgoing server details:
Outgoing server address: smtp.telstra.com

Outgoing server port: 465 (recommended) or 587

SMTP authentication: On

Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:
User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’

Password: Your Telstra email account password - REMEMBER it’s case sensitive.

Other settings to check:
Make sure ‘Outgoing server requires authentication’ is ticked.

 

https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

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