gimlee
Level 2: Rookie

im having trouble sending email

hi support team,  im having trouble sending email ive been getting these error can you please addive me on how to fix it im using windows live mail

 

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'Re: Drams for a Cause_Glasgow 1770 Update' Server: 'mail.bigpond.com' Windows Live Mail Error ID: 0x800CCC0F Protocol: SMTP Port: 587 Secure(SSL): Yes Socket Error: 10053

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10 REPLIES 10
Level 24: Supreme Being
Level 24: Supreme Being

Re: im having trouble sending email

do you get the same error using smtp.telstra.com on port 465 with SSL?
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
gimlee
Level 2: Rookie

Re: im having trouble sending email

no that did not work
gimlee
Level 2: Rookie

Re: im having trouble sending email

An unknown error has occurred.

Subject 'test'
Server Error: 554
Server Response: 554 5.7.1 Connection refused. 202.126.89.142 is blacklisted in Spamhaus RBL List. See http://www.spamhaus.org/query/bl?ip=202.126.89.142
Server: 'mail.bigpond.com'
Windows Live Mail Error ID: 0x800CCC6F
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Level 24: Supreme Being
Level 24: Supreme Being

Re: im having trouble sending email

okay so the IP's been blacklisted as spam.

By checking the listing via the link in the error message:
"This IP address was detected and listed 60 times in the past 28 days, and 11 times in the past 24 hours. The most recent detection was at Thu May 16 16:25:00 2019 UTC +/- 5 minutes"

I'd recommend running malware, antivirus, and rootkit scans on your devices connected to your home network
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
gimlee
Level 2: Rookie

Re: im having trouble sending email

so i have run a malwarebytes antivirus and a anti root kit virus and im still having trouble sending the emails
gimlee
Level 2: Rookie

Re: im having trouble sending email

im going to restart the computer to see if that works
gimlee
Level 2: Rookie

Re: im having trouble sending email

no luck restarting the computer
Level 24: Supreme Being
Level 24: Supreme Being

Re: im having trouble sending email

Restarting the computer will have no effect. Restarting the modem might though.

Given the amount of hits within a 24 hour period, spamhaus gave no option for a manual delisting. That may change if there's no detections for a day. If you need to send something urgently, webmail should still work
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
gimlee
Level 2: Rookie

Re: im having trouble sending email

Thanks for all your time to help i fixed it just by downloading a vpn and having that on when sending emails, a friend my mine suggested it since I'm working in Mongolia and that they restrict information leaving the country
Level 24: Supreme Being
Level 24: Supreme Being

Re: im having trouble sending email

That'll work to Smiley Happy
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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