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johnbee
Level 2: Rookie

outlook express error 0x800CCC0F

Answered

This seems to be a common problem. Account pop and smtp are set up properly in outlook express  on windows xp using pop.bigpond.com and smtp.bigpond.com (same ip addresses as pop.telstra.com and smtp.telstra.com). When sending and receiving it instantaneously comes back with error 0x800CCC0F to both smtp and pop. User name tried with and without @bigpond.com after it. Can log into web mail with same username and password and see mail there. gmail uses exactly the same ports and settings (different account name of course) and it works fine on both sending and receiving, so the problem is with telstra combined with outlook express, as setting up pop and smtp for the telstra account with same settings on my android phone works (interestingly though I cannot log into telstra web mail using my phone - it hangs). Any ideas anybody? It is weird that outlook express will work with a gmail account and not a telstra one! Have tried mail.bigpond.com for both pop and smtp but that just takes forever to come up with a different error code.

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Support Team
Support Team
Accepted Solution

Re: outlook express error 0x800CCC0F

@johnbee We are limited in the direct support that Telstra can provide for Outlook itself but we can help you to ensure that the service is working on our end. I would recommend speaking with tech support on 133933 and we can check this out for you.

 

In saying that, someone from the community here may be able to assist further with Outlook. 

 

Thanks

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View solution in original post

johnbee
Level 2: Rookie
Accepted Solution

Re: outlook express error 0x800CCC0F

I've solved it by accident while experimenting with settings

I unticked This server requires a secure connection (SSL) is ticked for both smtp and pop3 and it now works on both sending and receiving!! I then noticed that unticking both these automatically changed the ports from 465 and 995 to the old standards of 25 and 110

WHY SSL will not work with telstra on my PC but will work with a gmail account, and WHY SSL will work with telstra on my phone is a mystery. But then isn't everything with computers??

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15 REPLIES 15
Telstra (Retired)
Telstra (Retired)

Re: outlook express error 0x800CCC0F

Hi johnbee, 

 

Thanks for using Crowd Support. This link will give some settings and details on how to set up your emails via Outlook:

 

https://tel.st/rzmtp

 

But please let us know if you have any further trouble. 

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johnbee
Level 2: Rookie

Re: outlook express error 0x800CCC0F

I have checked all the account settings in outlook express

here they are

General tab
Name: abcdefgh1
Organisation:
E-mail address: abcdefgh1@bigpond.com
Reply address: abcdefgh1@bigpond.com
 
Servers tab
My incoming server is a POP3 server
Incoming mail (POP3): pop.bigpond.com
Outgoing mail (SMTP): smtp.bigpond.com
Incoming mail server
Accountname: abcdefgh1@bigpond.com
Password: *********
Remember password is ticked
Logon using Secure Password Authentication is not ticked (same error occurs even if it is ticked)
Outgoing mail server
My server requires authentication is ticked
Use same settings as incoming mail server is ticked
 
Connection tab
left at default which is always connect to this account using is not ticked
 
Security tab
left at default which is
Signing certificate is blank
Encrypting certificate is blank
Encrypting algorithm is 3DES
 
Advanced tab
Server port numbers
Outgoing mail (SMTP): 465
This server requires a secure connection (SSL) is ticked
Incoming mail (POP3): 995
This server requires a secure connection (SSL) is ticked
Server timeouts set to 1 minute
Sending
Break apart large messages not ticked
Leave a copy of messages on server not ticked

===================================================

I can log into web mail OK

Just to be absolutely sure I did not have a typing mistake in the Outlook Express account name and password I typed them into a text file then copied and pasted them to log into web mail and it worked, so I then copied and pasted them into the Outlook Express settings. So I know they are correct in Outlook Express.

I obviously do have an internet connection, or I could not use web mail!

Windows XP SP3 Firewall is off and I am not using a virus scanner

While it may be a registry issue I do not intend to download some free registry fixer, but if it is indeed a registry issue then why would using gmail (with its server names and account, password etc) instead of telstra work, when it has exactly the same ports and settings (SSL etc)?

I can use these telstra account parameters on my android htc phone to send and receive the telstra mail OK so the problem is peculiar to telstra and windows. From what I have seen on the internet the problem occurs with all versions of outlook and windows, up to and including windows 10, and can occur on yahoo as well sometimes.

Using the account name without @bigpond.com after it makes no difference (you can log into web mail with or without that appended)

The 800ccc0f error occurs for both smtp and pop3 instantaneously so I'm not sure they are even getitng as far as account verification on the telstra servers! In fact it is not getting as far as validating the username as the error still occurs instantaneously when I change the username to abcdefgh199@bigpond.com, and I'm certain that user name with the same password will not exist. In any case, usually if the user name or password is the problem Outlook Express will prompt for them. If I change the server names to pop.bigpondx.com and smtp.bigpondx.com I get a different error saying the servers do not exist. So smtp.bigpond.com and pop.bigpond.com are being found. Changing the smtp port to 587 instead of 465 simply times out after the 1 minute, which is what I probably would have expected. The error with the correct port settings is not a time out problem, as, as I said, the errors come back in a fraction of a second, every time.

Using pop.telstra.com and smtp.telstra.com make no difference (they are the same ip addresses as pop and smtp bigpond.com anyway).

Changing them both to mail.bigpond.com causes them to take quite a while to do anything and then they come back with a different error code.

My home network set up is ethernet with my PC plugged into a dlink router which is plugged into the telstra modem which is plugged into the nbn hfc box. The dlink router is simply because that was plugged into the optus modem until a week ago, so to save reconfiguring stuff I simply plugged it into the telstra modem. However, I have tried plugging my window PC directly into the telstra modem and shut down and restarted just in case there was some weird thing going on in the dlink router. It made absolutely no difference (could still see the internet, log into web mail, etc, and the 800ccc0f error was still instantaneous).

So to sum up: poping and smtping the telstra mail servers is finding the servers, but it is not getting as far as validating the username and password, the 800ccc0f error is occuring instantaneously before that.

johnbee
Level 2: Rookie

Re: outlook express error 0x800CCC0F

ps abcdefgh1 is not my real account name, although I guess anybody would have assumed that

Highlighted
Support Team
Support Team
Accepted Solution

Re: outlook express error 0x800CCC0F

@johnbee We are limited in the direct support that Telstra can provide for Outlook itself but we can help you to ensure that the service is working on our end. I would recommend speaking with tech support on 133933 and we can check this out for you.

 

In saying that, someone from the community here may be able to assist further with Outlook. 

 

Thanks

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

johnbee
Level 2: Rookie
Accepted Solution

Re: outlook express error 0x800CCC0F

I've solved it by accident while experimenting with settings

I unticked This server requires a secure connection (SSL) is ticked for both smtp and pop3 and it now works on both sending and receiving!! I then noticed that unticking both these automatically changed the ports from 465 and 995 to the old standards of 25 and 110

WHY SSL will not work with telstra on my PC but will work with a gmail account, and WHY SSL will work with telstra on my phone is a mystery. But then isn't everything with computers??

View solution in original post

Support Team
Support Team

Re: outlook express error 0x800CCC0F

I am glad that you were able to get this working now but that does seem unusual to me as well. If you have any further trouble, more than happy to assist further if we can. 

 

- Jesse

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Level 21: Augmented

Re: outlook express error 0x800CCC0F

Outlook Express support was discontinued by Microsoft eons ago... Why would you suppose Telstra to support it???

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
johnbee
Level 2: Rookie

Re: outlook express error 0x800CCC0F

Reply to ForensicsGuru. They might have known something. This is a forum after all. If you google the error you will see that not only is it a single microsoft error code to cover a billyun problems, but it spans just about every version of outlook and windows OS up to and including win 10, so it isn't just an outlook express problem. I included above what I had done so people's time would not be wasted covering things I had tried. Since I have found a solution that is now one more to add to the many other people have found for other reasons for the error, lots of people may now get theirs working. Happy outcome.

Level 21: Augmented

Re: outlook express error 0x800CCC0F

In this particular case, it is indeed Outlook Express problem. The issue is in level of SSL support and you cannot do anything about it except what you did - going unencrypted. Telstra like many other responsible providers hardened SSL requirements in line with the best practices. Hopefully, Telstra will also close this loophole and will not allow people connecting using plain POP and SMTP.

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Support Team
Support Team

Re: outlook express error 0x800CCC0F

Hey johnbee,

This is slightly off topic but I'd want someone to tell me if the roles were reversed - you should upgrade away from Windows XP and onto a more recent operating system. Microsoft stopped releasing patches and software updates some time ago, which means it's getting more and more vulnerable to malware and other nasties as time goes on.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

johnbee
Level 2: Rookie

Re: outlook express error 0x800CCC0F

It doesn't surprise me in the least if it was an outlook express problem. But sometimes it isn't always microsoft (most of the time I agree it is). I had a HP printer once that froze Microsoft Word every time I tried to print something from it. Had to print to a pdf first and then print that. HP printer would work every time from any other application. Can't say that's Microsoft's fault as Word was around a lot longer than the printer had been. A printer driver upgrade eventually fixed the problem. I know Outlook Express is ancient, but I like it and it is user friendly (or I think so), which is why I have kept using it. Apart from this problem it has never given a problem, unlike various versions of Outlook in the past. In this case of 800ccc0f error Outlook Express will handle SSL from servers other than Telstra.

johnbee
Level 2: Rookie

Re: outlook express error 0x800CCC0F

You are right of course. I have a lap top using win 10. This pc is now 18 years old and will die one day. When it does play up it is always the power supply. I keep using it because it does what I want and I can do image backups to a separate hard drive I normally keep in the cupboard (viruses etc and windows corruption can't jump into a cupboard yet, but one day somebody will figure a way to do that I guess). XP is so old now that malware probably can't affect it because nobody would bother with it. I use the lap top to do the things my PC is too old to do. A few years back, years after XP came along, I knew a bloke who was still happy using win 3.1. Whatever works for a person! BTW Microsoft isn't the only mob who has stuff that doesn't work on everything. I mentioned at the start that I can't log into telstra web mail from my android htc phone. That is using Chrome. It hangs. I can log in using Mozilla Firefox. I don't know or care why Chrome hangs, I'll keep using Mozilla to do it. I can log in with Chrome on my PC.

Level 21: Augmented

Re: outlook express error 0x800CCC0F

Telstra correctly disabled TLS 1.0 at one stage like most proper providers. There is nothing to discuss about it except that Telstra is silly enough to leave PO and SMTP still open.

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Level 21: Augmented

Re: outlook express error 0x800CCC0F

The answer is simple - Chrome on Android is using Android's root certificate store for https protocol. At some stage, Google stopped providing new root certificates to older versions and made them virtually unusable. I am facing that daily with our 20,000+ cohort of on-line students. Firefox is using it's own root cert store and that explains why it works.

Again, people cannot expect us to support old crap forever just because it works for those people. We need to be responsible and at some stage say enough is enough. 

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
johnbee
Level 2: Rookie

Re: outlook express error 0x800CCC0F

Hi ForensicsGuru, most of your comments have been valid. It is my choice to use old stuff and I agree I should upgrade, but I am not having any trouble usually so I stick with stuff I know. I have only been caught out once when I stupidly clicked on a link in an "Australia Post" email when I was expecting a parcel anyway and my guard was down. I did get a ransomware that did run riot when I left my PC on while I went to the post office to check why the email told me nothing (they smiled and told me I had a virus). I was able to use a backup hard drive to recover from. However, Chrome on my android phone is the current one, and logging into telstra web mail now using the latest version of android chrome is not old crap. If it is I have no choice there if Telstra web mail now is old technology that is not compatible with new technology chrome or vise versa.

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