oblong
Level 1: Cadet

"all hosts for 'bigpond.com' have been failing for a long time"

When I send mail by the SMTP mail server associated with my Web site/domain name (not Telstra hosted), hemlock.nocdirect.com, to a Bigpond address (several, both bigpond.com and bigpond.net.au), I get a bounce message back:

 

---

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

recipient@bigpond.com
all hosts for 'bigpond.com' have been failing for a long time (and retry time not reached)

---

 

[redacted "recipient"]

 

I've contacted hosting support for hemlock.nocdirect.com and they say there is no problem at their end.

 

The problem started relatively recently (end of Oct, beginning of Nov??) and had been working before that.

 

I've made 8 calls/transfers to various Telstra departments, and have got nowhere.

 

Hopefully someone can determine what the problem is (be it at Bigpond or at the outgoing mail server).

 

I can send full mail headers if required to someone (privately, I presume).

 

Thanks.

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now