CrowdSupport®
Highlighted
smokiedawson
Level 3: Gumshoe

setup bigpond email with ms outlook 2013

Answered

 HI, i had to redo my laptop and trying to setup my bigpond with ms outlook 2013. I had no issues previously until now.

I enter all  information required, and am using pop3.live.com etc as i was before. when i test the send/recieve, it comes up asking for password. i know it is correct as i had it resent to me via sms.

 

I had a live chat two days ago, and he remote connected to my computer and all settings were correct in the program, and same error came up for him.

 

he did further checking and said that they are currently upgrading the email and i was a problem their end and not mine, and to use webmail until it is sorted. no time frame could be given.

 

this is really unacceptable, that no notice or service disruption notice has been given as to what they are doing.

 

Does anyone else know about this problem?

 

i would appreciate some input from bigpond themselves as well.

 

tks 

1 ACCEPTED SOLUTION

Accepted Solutions
smokiedawson
Level 3: Gumshoe
Accepted Solution

Re: setup bigpond email with ms outlook 2013

Hi all,

 

Finally solved the problem after two days. As it kept telling me that username/password were rejected by the server, and bigpond staff telling me they were correct the following came to mind.

 

I signed out of webmail. And tried signing back in with the bigpond username/password.....didnt work. 

 

So then i signed in using my bigpond email address, and the password used when i installed/created a outlook 2013/microsoft account.  And guess what it worked.

 

So for some reason it required my microsoft account password and not bigpond.

 

i entered this information into the outlook account setup wizard, with pop3 settings and tested and worked a treat.

 

this may be the solution for all the other people having the same problem.  Give it a try.

 

Thanks again.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
BraydenBrayden
Level 3: Gumshoe

Re: setup bigpond email with ms outlook 2013

The easiest way to go about this is to give Telstra another call on 13 22 00, and get them to read out the required port numbers along with addreses to send and receive mail.

 

As far as i know it should be working no problem. There's nothing on the staffs website about maitnence on any servers.

 

Brayden

 

 

Specialist in Mobile and Internet
Level 20: Director

Re: setup bigpond email with ms outlook 2013

Hi ya smokiedawson

 

I run MS Office 2013 which of course includes MS Outlook.

 

I configured MS Outlook using the IMAP settings and it is working fine though I rarely is it as I prefer Windows live mail (for simplicity) and it is configured using POP3 settings and works fine.

 

Could I suggest you go to Bigpond.com ........click on WEBMAIL ........sign in and see what happens.

 

Perhaps you might advise the results.

 

Cheers

 

 

 

 

smokiedawson
Level 3: Gumshoe
Accepted Solution

Re: setup bigpond email with ms outlook 2013

Hi all,

 

Finally solved the problem after two days. As it kept telling me that username/password were rejected by the server, and bigpond staff telling me they were correct the following came to mind.

 

I signed out of webmail. And tried signing back in with the bigpond username/password.....didnt work. 

 

So then i signed in using my bigpond email address, and the password used when i installed/created a outlook 2013/microsoft account.  And guess what it worked.

 

So for some reason it required my microsoft account password and not bigpond.

 

i entered this information into the outlook account setup wizard, with pop3 settings and tested and worked a treat.

 

this may be the solution for all the other people having the same problem.  Give it a try.

 

Thanks again.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now