frankee
Level 1: Cadet

using telstra mail on entourage

Trying to migrate my email to Telstra email has been an absolute disaster

My bigpond account was set up on Entorage 2008 on my MAC. The nset up wizard failed and the following the manual set up unstructions was useless.

I cannot access my email and don't know where to start. I am tech savy and usually can follow what's required but this has been a complete nightmare!!!!!

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)

Re: using telstra mail on entourage

Hi have you tried using the secure email settings.  I know entourage 2008 on Mac can be problematic using the more recent secure email settings, have you tried using SSL with authentication. If this does not work I would recommend you upgrade your email program or access using the browser.

 

Visit 

https://www.telstra.com.au/support/category/email/telstra-mail/recommended-email-settings-for-telstr...

 

 

Or alternatively via a browser

https://www.telstra.com.au/support/category/email/telstra-mail/set-up-telstra-mail-on-your-browser

 

alweekes
Level 1: Cadet

Re: using telstra mail on entourage

your site says minimun requirements 'Entourage 2008'. That's what i'm using can you please give a more helpful reply to set it up rather than we know it has been problematic?

 

Cheers

Telstra Products & Services Team
Telstra Products & Services Team

Re: using telstra mail on entourage

I don't have a Mac so I havnt tested this, but it should work.

 

Load Entourage.

  1. Click "Tools" menu option
  2. Then click Accounts down the bottom of the menu
  3. Click "New"
  4. Ente your email address to the only text box on the screen.
  5. Press "Configure Account Manually" down the bottom of the window.
  6. In the Account Type drop down, select IMAP and press OK
  7. In "Account Name" enter whatever you want.
  8. In "Name" type in your name, or whatever you want.
  9. In "Email address" type in your email address.
  10. In "Account ID" type in your full email address
  11. In "IMAP server:" type in: imap.telstra.com
  12. In "Password" type in your account password.
  13. Press the button "Click here for advanced receiving options"
  14. Put a tick on the top two boxes: "This service requires a secure connection (SSL)"and "Override default IMAP port"/
  15. In the text box next to "Override default IMAP port" type in: 993
  16. In "SMTP Server" type in: smtp.telstra.com
  17. Press the button "Click here for advanced sending options"
  18. Put a tick on the top 3 tick boxes: "SMTP service requires secure connection", "Override default SMTP port" and "SMTP server requires authentication"
  19. In the text box next to "Override default SMTP port" type in: 465
  20. Below the "SMTP server requires authentication" make sure you select "Use same settings as receiving mail server"
  21. You do not need to fill out the "domain for unqualified addresses" text box.
  22. Click to close this popup
  23. Press "OK" then close the Accounts window
  24. Press the Send/Receive button to download mail.

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