badboy17
Level 1: Cadet

Why dont you answer

Why dont you answer your phone if one of your sales person gives you the number and said to call if i have a fault well i have been calling al day with no responce i have left messages and even left SMS on his so called mobile the person in question is Alberto from your Telstra Store Midland Gate  

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)

Re: Why dont you answer

Hi Badboy17,

 

I am very sorry to hear that you have not been able to get in touch with the consultant. 

 

From time to time consultants can experience delays from answering calls, furthermore by calling the consultant directly without prevail may suggest they have taken leave. 

I'd recommend contacting the store directly by phoning them on 0892741877, if you are put through to MessageBank please leave a message as this service is monitored. 

 

- Jarred

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Howelligan
Level 3: Gumshoe

Re: Why dont you answer

It's interesting that my previous comment on this thread has disappeared.
Moderator
Moderator

Re: Why dont you answer

@Howelligan  Your post was removed from this thread as it was a duplicate of the post found here:
https://crowdsupport.telstra.com.au/t5/Telstra-Midland-Gate-Store/Poor-form-Telstra-Connect/m-p/7097...

 

Hope this clears up any confusion 

________________________________
Need help? Check out our Community Wiki or Support Portal
Looking for a new mobile? Order online today.
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out



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Howelligan
Level 3: Gumshoe

Re: Why dont you answer

Thank-you Deanna. The subject/reason for the two post were very different. This thread is regarding the absolute lack of communication, & failure to return calls etc. The other is regarding the issue of failing to provide a service. The latter has been 'resolved' in the most part, the former has yet to be addressed in so far as I am aware.

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