M4D
Level 1: Cadet

Is this Telstra caller Genuine?

A person rang me this morning claiming to be from telstra. I asked him for confirmation and he said his name was Khrishna and his ID798864 and to ring back on 1800 631 334 to answer a question regarding the addition of a mobile number ending 473 that I have added to my account. How do I know the caller is genuine and not a scammer? 

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Telstra (Retired)
Telstra (Retired)

Re: Is this Telstra caller Genuine?

Hi M4D

 

Sorry for the delay in responding to your post. 

 

The Employee ID  you have provided is a valid number. Krishna is one of our employees. 

 

It's always great to check as you are. Generally  a quick call via the number that has been provided or to 132200 will assist in resolving any doubts. 

 

Kind Regards 

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