Shane8
Level 1: Cadet

Billing errors

Stop billing me Shane <snip>. Account number, <snip>. This account /contract was paid in store in full, one month ago. $590 Taylor the customer service girl at Noosa Civic Store, Sunshine Coast did it for me. I now live in Thailand and have no services or contracts with Telstra whatsoever. Thai Ph Number is <snip>. Please rectify this for me with thanks Regards Shane <snip>

 

Edited to remove account/personal information

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 22: Superhuman

Re: Billing errors

Hello Shane,

The stores do not usually read these messages

For your security, you should remove your personal details.

Here are the store details

Shop T1003/4 Noosa Civic Shopping Centre, 28 Eenie Creek Road, Noosa Civic QLD 4566, Australia
07 5449 8413

Kind regards

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Highlighted
Support Team
Support Team

Re: Billing errors

Hi Shane8,

I would recommend getting us your details via our webform here:


http://tel.st/LeaveItWithUs

 

so we can follow up on that for you.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now