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Lauren_Watson
Level 1: Cadet

- Internet Connection tv/foxtel

I signed up for an entertainment home bundle, for internet, a home phone and foxtel ($109 a month). I did all the paperwork, was told it was okay, and went home and waited for a technician to call me. A week later, I still had not heard from a technician. I went back to the Noosa Civic store, and was told there had been an issue with Siebel, and we went through the entire process again.

After what was now a few hours in the Telstra shop (and a week of waiting for a technician) i was then advised it wasn't possible to get internet in my new home.

I study via corrrespondence, which means I need access to internet to watch tutorials, do my assessments and study. I require lots of internet data in order to do this, which is why the bundle (with 200GB of data) was perfect for my partner and I.

I am dissapointed that I spent so much time, and signed up for a bundle i was told I could have, only to find out a week later (by going into the store again myself) I couldn't have this bundle.

I was also given no alternative option to my solution.

 

While Ben at the Noosa Telstra shop was a very nice guy, and helped as much as he could, I am not happy that I walked away with no way of getting internet! and no explanation as to why. It seems so ridiculous!

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1 REPLY 1
Support Team
Support Team

Re: - Internet Connection tv/foxtel

Hi Lauren, 

 

Sorry to hear of the poor experience in trying to connect an internet service. If ADSL was the service that couldn't connect, you should really have been advised if this was due to no ports. 

Was this issue escalated for you? 

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