Level 1: Cadet

nbn connection

Hello Telstra Plumpton,


Can I please have an update on my NBN order.  I was given this order number NBNO-300356 last Monday and I made inquiries on the phone why I was trying to get my faulty phone reported and I was advised that the date that was given to me as the install date 8-12 PM on 5th of May is only tentative and a case manager needs to call me to confirm appointment.

Can you please clarify if this is correct?  Can I also change my booking date to a later date?






Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: nbn connection

Hi Tux, 


Quickest way to get assistance with this is to contact the NBN team directly on 1800 834 273 OPT 2 (open 24/7). They will be able to check on your order and assist with any changes or follow up needed. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now