Level 1: Cadet

Can not redeem discounted movies - “something went wrong”

Hi there, back in telstra thanks I was able to redeem Telstra discount movie tickets very easily. But ever since I switched to telstra plus, i was not able to purchase them. After selecting which cinema, movie, time, I click next and the page will say “something went wrong, we were unable to find your Telstra plus membership”. I have de-register and register for Telstra plus multiple times, still the same with “something went wrong”

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now