CrowdSupport®
BA777
Level 1: Cadet

No accounts found when trying to activate Stan offer

No one seems to be able to help me with this as when I call I’m directed to the 24/7 chat but they have either dropped out of the chat or not been able to help... frustrating! Just trying to activate my free 6 months of Stan and it keeps coming up with error messages about no services found or no accounts found - we have 4 services attached to account! Any help???

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4 REPLIES 4
Support Team
Support Team

Re: No accounts found when trying to activate Stan offer

Hi BA777, I hope you can take up this offer soon. Can you please try to log into https://tel.st/kyg8f with your Telstra ID to see if the Stan promotion is available to redeem there?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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courty91
Level 1: Cadet

Re: No accounts found when trying to activate Stan offer

im having the same issue here, I have 5 services linked but as yet no Stan Membership. It keeps saying I have to link services to my account via the 24/7 app. Messaged about it and they said they're having issues with their online service and to try a different browser, which I already had done and changed device and still nothing.

Al-Mee
Level 2: Rookie

Re: No accounts found when trying to activate Stan offer

Same issue, any resolution?

courty91
Level 1: Cadet

Re: No accounts found when trying to activate Stan offer

No resolution here, still doing it. Apparently Telstra are aware of the issue too and are “fixing” it. 

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