SaraKate
Level 1: Cadet

Telstra Plus

I’ve joined the new Telstra Plus loyalty program but cannot get it to work at all. I’ve tried purchasing movie tickets but when I try to login it goes into a continual cycle of “confirming your details...please wait” and is just stuck on that page and goes no further. I’ve also tried activating my Gold level bonus Entertainment Extras offer and the same thing happens. What’s going on with this? Is it just me or is no-one able to use Telstra Plus???

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4 REPLIES 4
Level 21: Augmented
Level 21: Augmented

Re: Telstra Plus

@SaraKate As @Angela_H explained to me in this thread...

 

Telstra Plus FAQ

 

[QUOTE]

Since the shop has just gone live I would assume it's overwhelmed with people logging on & trying to redeem, I would suggest to keep trying at different times of the day.

[END QUOTE]

 

Hope this helps? it did me :-)

Mmmmm... hot pineapple donut and a coffee!
SaraKate
Level 1: Cadet

Re: Telstra Plus

Ok. I’ll keep trying then 😊
BOMBER16
Level 1: Cadet

Re: Telstra Plus

I have done the same for AFL tickets. Rang Platinum, no help. Rang Telstra. Said there was an error and would report it. Suggested going to 24/7. CONFUSION


@SaraKate wrote:
I’ve joined the new Telstra Plus loyalty program but cannot get it to work at all. I’ve tried purchasing movie tickets but when I try to login it goes into a continual cycle of “confirming your details...please wait” and is just stuck on that page and goes no further. I’ve also tried activating my Gold level bonus Entertainment Extras offer and the same thing happens. What’s going on with this? Is it just me or is no-one able to use Telstra Plus???


!!!!!!!!

Highlighted
Support Team
Support Team

Re: Telstra Plus

Hi BOMBER16.

 

Are you still having issues with your Telstra Plus? What is the issue you're experiencing? I have checked on the AFL Tickets and I have been able to add the $20 tickets to my cart.

 

Please let me know if this is still causing issues for you and I will see what I can do to help.

 

-Kieran

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