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pnr
Level 2: Rookie

Telstra Thanks Movie tickets

Telstra Thanks Movie ticket is not moving to Event Cinemas ticketing site.

It just circling at Login, goes to few sites and again gets back to login. 

 

Can the web admin look into the issue? 

Finally message for site: https://tapi.telstra.com/v1/sso/auth?client_id=.........

is

 

{"error":"Internal Server Error. Please contact the server administrator"}


 

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14 REPLIES 14
Support Team
Support Team

Re: Telstra Thanks Movie tickets

Hello pnr,

 

 

Have you now been able to access the site or tired again.

 

Apologies for any inconvenience this may have caused. 

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pnr
Level 2: Rookie

Re: Telstra Thanks Movie tickets

It is still not working. Just now I tried from a different system also.
Telstra (Retired)
Telstra (Retired)

Re: Telstra Thanks Movie tickets

Hi @pnr

 

Thanks for letting us know. Are you able to into your normal Telstra My Account here: http://tel.st/a7kcs

 

If so, you'll be able to follow the prompts through to Telstra Thanks from there. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

pnr
Level 2: Rookie

Re: Telstra Thanks Movie tickets

I tried with your link also, not working.
Login to account is working well, including to the new interface.

But Thanks not working still
Did you check my error message in my fist message?
Support Team
Support Team

Re: Telstra Thanks Movie tickets

Thanks for getting back to us,

 

Is the same error happening when using a different browser?

If yes can you advise what specific browsers you are using?

This will help us forward any details for further assistance.

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Thanks Movie tickets

I've just tried via my laptop and it is working ok via the web (through My Account). Using Microsoft Edge.

 

Also works OK via mobile using the 24x7 app and Chrome.

 

Tried both Vic (Village) and NSW (Event) and it is going through to the relevant site.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
pnr
Level 2: Rookie

Re: Telstra Thanks Movie tickets

It is failing on Chrome browsers both on mobile as well as on desktop.
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Thanks Movie tickets

Are you going in via the 24x7 app on the mobile?
What model phone are you using?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
pnr
Level 2: Rookie

Re: Telstra Thanks Movie tickets

One plus 5, running Android 8.1
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Thanks Movie tickets

When trying on your mobile, are you connecting via wifi or via 4G? If via wifi, switch it off and try via 4G.

Can you get to https://eventcinemas.com.au directly? (Just trying to rule out a DNS issue on your connection).
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
pnr
Level 2: Rookie

Re: Telstra Thanks Movie tickets

It is not working on 4G also on all Chrome browsers
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Thanks Movie tickets

A final thought, which cinema is it? Could be a localised error in the Event Cinemas system.

But if you can't get through to the Event Cinemas website directly, then the error seems to be specific to your devices at the moment.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
pnr
Level 2: Rookie

Re: Telstra Thanks Movie tickets

From my point of view, it is Telstra code error on Chrome browser.

I can get tickets directly on events cinemas for that movie or any movie. I tried it

Tks
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Thanks Movie tickets

Except that I've had it work in Chrome on multiple devices.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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