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StephBrisbane
Level 1: Cadet

We have a number of telstra mobiles and internet hosting accounts all linked to one Telstra account. So, one combined bill for the lot. Does the Stan offer apply for EACH mobile phone, or is it one Stan account per Telstra account, which will then ne ...

kleinpark
Level 2: Rookie

Hi,I recently redeemed points for an item and received an order number, then an email stating that someone would be in touch with me within 24hours to confirm some information about my order, which didn't happen.....just wondering how I can see the o ...

gafsta
Level 1: Cadet

Plz help me I had connected you weeks ago with this issue can't use my points at Telstra rewards store due to you only taking two kinds of identification I don't have either and am trying to order the mini Google bundle I still have not heard from Te ...

Brett1978
Level 2: Rookie

I used points to get a Harmon kardon neo points removed from my account but no reference number emailed or given !!!!! Shows on my account I’ve redeemed it but not one customer service rep can tell me if it’s been sent

ImmeEm
Level 1: Cadet

I won Queen tickets in the recent TelstraPlus comp, but they haven’t arrived in my email yet. How do I follow up? 

Lillybet
Level 1: Cadet

Was promised 50000 bonus points within ( advertised WITHIN 14 DAYS)  14 days of first direct debit payment but no points and well over 14 days - think Telstra bonus point scheme should be renamed scam - enquired with their billing t team promised con ...

Langas419
Level 1: Cadet

I have been a Telstra customer for yearsCan I get my points backdated for previous bills?

EWSATFRewsd
Level 1: Cadet

i wad given a $100 egift card for winning the monthly draw of the my telstra experience  community forums... the gift card is supposed to allow you to pick from a large number of retailers...when i went to use mine it had already converted to 2 x $ 5 ...

pauldamo
Level 4: Private Eye

i placed an order on the 19th Dec. i used 29000 points for a pair of headphones,i received a Telstra Plus Rewards receipt confirmation email,with an invoice number that i can't use to track my item,i have rang 3 times and have been told that someone ...

StillConfused
Level 1: Cadet

Trying to set up Telstra Plus free Stan subscription but only being offered a neighbour’s email and several mobile numbers to redeem the offer.  How do I connect to our Telstra broadband in order to play through tv?

HOE1
Level 1: Cadet

I ordered a speaker online 12 days ago.Tracking doesn't work and item hasn't arrived. Invoice number is all I was given. LYO50448276

Bonnie2427
Level 1: Cadet

I want to buy 2 tickets for Metallica concert in Melbourne Vic Australia 22nd of October 2019

scorpiogrrl
Level 1: Cadet

HI I want to take advantage of the 3 month Stan offer but on the premium plan so I can watch 4K content. So I saw in the fine print that if you are already a Stan customer you get the 3 months for the plan you are already on. So yesterday morning I s ...

Matty9
Level 1: Cadet

Are the discounted Telstra movie tickets still available?

Lamonty
Level 2: Rookie

I am a Gold Plus Member.  Supposed to have access to Stan for 6 months free.  I contacted Telstra 3 weeks ago and told them that I could not access this benefit and I tried again tonight and had the same issue.  Anyone else having the same issue??

Onslow1
Level 1: Cadet

As a Telstra Plus Gold member I recently activated $110 credit for Telstra Box Office. However when I try to redeem this it asks for a voucher code. Where do I find the voucher code? 

Harjoy
Level 1: Cadet

Duh How do I redeem the Stan offer

Bonza4
Level 1: Cadet

Hi, the family ticket just says "admit 4"
Does this mean 4 adults could use this ticket as it doesn't specify age?

rtfmoz
Level 3: Gumshoe

Just got an email saying Telstra Thanks is coming to an end:

We’re removing the Telstra Thanks® program and wanted to let you know as soon as possible.

From 14 May 2019, our Telstra Thanks® program will no longer be available. This means you will no lo ...

jaydan
Level 1: Cadet

Hi,I've been unable to book the discounted $12.50 Village Movie tickets which is offered to Telstra Plus members. Everything appears to work up to the point that I submit my payment details. A message is displayed showing that the payment was unsucce ...

StephBrisbane
Level 1: Cadet

We have a number of telstra mobiles and internet hosting accounts all linked to one Telstra account. So, one combined bill for the lot. Does the Stan offer apply for EACH mobile phone, or is it one Stan account per Telstra account, which will then ne ...

gafsta
Level 1: Cadet

Plz help me I had connected you weeks ago with this issue can't use my points at Telstra rewards store due to you only taking two kinds of identification I don't have either and am trying to order the mini Google bundle I still have not heard from Te ...

Lillybet
Level 1: Cadet

Was promised 50000 bonus points within ( advertised WITHIN 14 DAYS)  14 days of first direct debit payment but no points and well over 14 days - think Telstra bonus point scheme should be renamed scam - enquired with their billing t team promised con ...

StillConfused
Level 1: Cadet

Trying to set up Telstra Plus free Stan subscription but only being offered a neighbour’s email and several mobile numbers to redeem the offer.  How do I connect to our Telstra broadband in order to play through tv?

DTA67
Level 1: Cadet

Can someone please assist as to how to redeem the Stan offer if I am already an existing Stan subscriber?

Helen_Yorkston
Level 1: Cadet

Is there currently a problem purchasing the Telstra a Thanks tickets? I have been getting an error message all morning.

SelAnn
Level 1: Cadet
ForcedOut
Level 1: Cadet


Codi - Virtual Assistant at 17:28, Mar 16:

In a short sentence, let me know how I can help you today.
You at 17:29, Mar 16:
Lost phone.Bought new Telstra phone. Existing Telstra customer. Want to keep existing number. Cannot do online. Please assist.
Co ...

Gco1
Level 1: Cadet

This hasn’t been working all day. Simply can’t log in. Page just keeps reloading with a blank screen. Needs to be fixed ASAP.

Racpllp2018
Level 1: Cadet

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit