Where customers answer questions and share ideas about our products and services

BigPond Dial Up Exit

by Community Manager on ‎20-08-2015 09:30 AM - last edited on ‎23-11-2015 04:30 PM by Community Manager (39,295 Views)
42-35096686.jpg

23/11: If you're looking for information on changes to Foxtel Pay Per View click here

 

What is happening to Telstra Dial Up?

From 21 September 2015, Telstra will begin the process of retiring its dial up internet services for the small number of customers using this service.  Dial up has been in decline for a number of years, and is rapidly being superseded by new technologies including ADSL, cable, fibre, wireless and satellite broadband which are able to deliver a better and faster connected experience for customers.
 


Who will be affected by this closure and what does it mean?
 
This closure impacts all BigPond Dial Up customers currently using this service to access the internet.  These customers will be given the opportunity to migrate to an alternative solution if they require one. 

 

 
What do I need to do to close my BigPond Dial-Up internet service?
 
Customers do not need to do anything to deactivate their BigPond Dial-Up service.
 
We will be contacting customers directly by mail to explain the changes we are making and offer alternate services.  TB and GES customers can speak to their account executives regarding specific requirements and further information.
 
We will also provide details to customers about retaining the mailbox / email address associated with their Dial-Up service.


 
What new internet options are available for me if I need one to replace my Dial-up service?
 
Customers wishing to find out more information about alternative internet access options can visit https://www.telstra.com.au/broadband/home-broadband

 

 

I wasn’t aware that I still have BigPond Dial-up. Can you please explain why have I received this notification?

 

You have received this notification because whilst you may not have currently be using BigPond Dial-Up to access the internet, the service is listed on your account in relation to your @bigpond.com email address.

 

We assure you that the exit of BigPond Dial-Up will not impact your email address, this will remain fully operational at no extra cost


 
I have a BigPond email address linked to my Dial Up account – what do I need to do to keep this?
 
Any email addresses associated with BigPond Dial-Up will remain operational – you do not need to do anything.  We won’t charge you for this service.


 
How do the prices of ADSL, cable, fibre, wireless and satellite broadband compare with Dial Up?  Is it going to cost me more to use these services?
 
ADSL, cable, fibre, wireless and satellite broadband technology is much more advanced than dial up, offering a better internet experience for customers.  Because these products offer significantly higher speeds and improved performance, the prices are higher than dial up.
 

Comments
by confused-im
on ‎22-08-2015 08:32 AM

What are you talking about. I haven't had a dialup account since ADSL was released. My phone account does not show any dialup charges, so please explain?

by Tranny
on ‎22-08-2015 09:38 AM

We got an email about this. A little confusing because we haven't had dial up for years. My account still show s dial up on it.

by Viking12
on ‎22-08-2015 12:59 PM
Telstra should know who is on dial-up and who is on ADSL2 If ADSL customers are not affected, why confuse them with this stupid e-mail
by InPerth
on ‎22-08-2015 06:57 PM

Exactly, Viking12. 

by LunaticFringe7
on ‎23-08-2015 07:27 AM
What about refunds on unused dial up? They just charged me $49 for this service. You are right, they should know who uses it, and only send the notice to them! Most of us probably only have this on our account, so we don't have to change email address. Bigpond seems unable/unwilling to move emails to new services. Because I changed services over the past 15 years, we nWhat about refunds on unused dial up? They just charged me $49 for this service. You are right, they should know who uses it, and only send the notice to them! Most of us probably only have this on our account, so we don't have to change email address. Bigpond seems unable/unwilling to move emails to new services. Because I changed services over the past 15 years, we now haow have 6 email addresses, of which we use only 3 actively. We need one of them for our new ADSL-setup-instructions-for-byo-modem-models login. Not needed for anything else.
by LunaticFringe7
on ‎23-08-2015 07:29 AM
Speaking of confusion. The above post picked up a different email account than the one I logged in with! Talk about confusion!
by gtrom
on ‎23-08-2015 03:55 PM
I have had a dialup account since pre bigpond days (onaustralia) and have maintained it for emergency reasons - not to mention the fact the being regional - the network is certainly not as robust or speedy as you lucky city folk on endless data adsl or speedy optic fibre It has only cost me a measly $8 a month for a good 15+ years I do however appreciate the fact telstra is honouring the email accounts Special note to TELSTRA: Please never delete the access to old dialup email accounts!!!
by
on ‎23-08-2015 04:49 PM

Our bill simply shows the service there as a seperate stand alone item seperate to our ADSL 2 plus but always zero charges.

 

Signature.gif

by kat63
on ‎23-08-2015 05:17 PM

Telstra have no idea what’s going on and they don’t really care. I live in a semi rural area and I only have access to wifi and therefore only have an 8Gb data limit. Even if I could afford to increase it the maximum I can sign up for is 16Gb, which is ridiculous! I can't play video games online, downlaod movies, watch You Tube videos, or even just do a lot of general internet surfing without exceeding the limit. Therefore, I feel I am being totally disadvantaged by being excluded from the same services (ADSL NBN etc.) that people just around the corner have access to. They have no plans to upgrade our services in the forseeable future and that frustrates the crap out of me - it’s unfair. They don’t give a damn about their customers they only care about the bottom line - I hate Telstra! 

by chrisfivewoods
on ‎24-08-2015 01:49 PM

How is this going to affect additional services? My ADSL2+ is provided by a different ISP, but Telstra manages a domain name which is attached to my telstra dial-up plan. I manage this domain by logging into my dial-up account. How am I going to do this in future? The domain has just been renewed for two years. Are Telstra going to honour this renewal in full?