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What is happening to Telstra Dial Up?
From 21 September 2015, Telstra will begin the process of retiring its dial up internet services for the small number of customers using this service. Dial up has been in decline for a number of years, and is rapidly being superseded by new technologies including ADSL, cable, fibre, wireless and satellite broadband which are able to deliver a better and faster connected experience for customers.
Who will be affected by this closure and what does it mean?
This closure impacts all BigPond Dial Up customers currently using this service to access the internet. These customers will be given the opportunity to migrate to an alternative solution if they require one.
What do I need to do to close my BigPond Dial-Up internet service?
Customers do not need to do anything to deactivate their BigPond Dial-Up service.
We will be contacting customers directly by mail to explain the changes we are making and offer alternate services. TB and GES customers can speak to their account executives regarding specific requirements and further information.
We will also provide details to customers about retaining the mailbox / email address associated with their Dial-Up service.
What new internet options are available for me if I need one to replace my Dial-up service?
Customers wishing to find out more information about alternative internet access options can visit https://www.telstra.com.au/broadband/home-broadband
I wasn’t aware that I still have BigPond Dial-up. Can you please explain why have I received this notification?
You have received this notification because whilst you may not have currently be using BigPond Dial-Up to access the internet, the service is listed on your account in relation to your @bigpond.com email address.
We assure you that the exit of BigPond Dial-Up will not impact your email address, this will remain fully operational at no extra cost
I have a BigPond email address linked to my Dial Up account – what do I need to do to keep this?
Any email addresses associated with BigPond Dial-Up will remain operational – you do not need to do anything. We won’t charge you for this service.
How do the prices of ADSL, cable, fibre, wireless and satellite broadband compare with Dial Up? Is it going to cost me more to use these services?
ADSL, cable, fibre, wireless and satellite broadband technology is much more advanced than dial up, offering a better internet experience for customers. Because these products offer significantly higher speeds and improved performance, the prices are higher than dial up.
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