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Important Information about Telstra Pre-Paid Cap Encore®

by Community Manager on ‎10-05-2017 01:25 PM - last edited 4 weeks ago by Community Manager (23,132 Views)
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This plan has been discontinued. It’s no longer available to new customers or for existing customers to switch to.

 

This article provides important information about the plan inclusions to customers currently on Cap Encore. 

 

How do I find out what plan I’m on?

Not sure if this is your plan? See here for instructions on how to check and change your offer.

 

 + Recharge inclusions

When you recharge you’ll get Recharge Credit, Cap Credit, data and Free Talk & Text every night from 6pm-6am to standard Australian numbers.

 

Pricing.png 

 

Here’s how you use your included value:

 

Recharge Credit

  • Talk/text to satellite numbers
  • Premium numbers (e.g. 19xx numbers),
  • Operator assisted calls (e.g. most 12xx numbers)
  • Content charges
  • MessageBank® retrieval
  • Diverted calls
  • Pay-as-you-go data
  • Usage overseas (roaming)
  • Purchasing applicable Plus Packs

Cap Credit

  • To use in Australia only
  • Calls to standard Australian numbers
  • SMS and MMS to standard Australian numbers
  • Standard numbers include 13, 1300 and 1800 numbers
  • Calls, SMS and MMS to standard international numbers from Australia
  • Once Cap Credit has been used, you can access your remaining Recharge Credit for calls and text to standard Australian and International numbers

Free Talk & Text

  • To use in Australia only
  • Calls and forwarded calls to standard Australian numbers
  • SMS and MMS to standard Australian numbers
  • Standard numbers include 13, 1300 and 1800 numbers

 + Call and text charges within Australia

Here are the main charges that apply:

National calls to standard numbers

39¢ connection fee + 89¢ per 60 seconds or part 

A 2-minute standard national mobile call costs $2.17

MessageBank® retrieval

39¢ connection fee + 89c per 60 seconds or part

Call diversion (call forwarding)

89¢ per 60 seconds or part 

National SMS

29¢ per message sent per recipient

National MMS

50¢ per message sent per recipient

 + Data charges

Included data is for use in Australia only. If you’ve used up all the data included with your recharge amount, extra data is charged from your Recharge Credit at the pay-as-you-go rate of $2 per MB.

 

To understand how much data you might need visit the Data Usage Calculator.

 + Rollover

Recharge before your credit expiry date and roll over your unused Recharge Credit. 

 + Recharging less than $30

We recommend you recharge $30 or above to unlock the best value on Cap Encore. Recharges less than $30 will receive the equivalent amount in Recharge Credit to use at the standard pay-as-you-go rates for calls, text and data within 14 days.

 + Call and text charges within Australia to international numbers

Here are the main charges that apply:

Connection fee (flag fall)

39¢

USA

99¢

China, Hong Kong, Malaysia, Singapore

$1.29 per 60 seconds or part

Indonesia, Taiwan, Thailand

$1.99 per 60 seconds or part

United Kingdom, Canada

$2.49 per 60 seconds or part

India, South Korea

$2.99 per 60 seconds or part

Bangladesh, Sri Lanka, Vietnam, France, Germany, Japan, Philippines, South Africa, Ireland

$2.99 per 60 seconds or part

New Zealand

$3.49 per 60 seconds or part

SMS to international numbers

35¢ per message sent per recipient

MMS to international numbers

75¢ per message sent per recipient

 

For other countries, see Our Customer Terms.

 + Changing to a new plan

If you change to a different Pre-Paid plan you won’t be able to make Google Play purchases using included value. Rollover rules, inclusions (like Recharge Credit) and expiry periods may also be different. So carefully compare the new plan with your Cap Encore plan before changing, to ensure its right for you.

 

When you do change plans, you’ll be warned about what balances you’re going to lose (like any remaining data, credit and bonuses).

 

You also won’t be able to change back to Cap Encore.

 

You’ll need to recharge to get the benefits of your new plan.

 

Check out our current Pre-Paid plans available to you, and see here for instructions on how to change your plan.

 + Call and data usage

You’ll automatically receive SMS alerts when you’re reaching or have reached your credit and data limits and when your credit is due to expire. To check your usage you can:

  

 + Recharge

Credit or debit card – with My AccountTelstra 24x7 App, telstra.com/recharge, #100#, 125 8888. 

 

Other recharge payment options are available including PayPal.

 

Visit telstra.com/recharge for more information.

 + Using your service overseas

You can use your recharge credit for making and receiving calls, SMS and data overseas. These costs are higher than in Australia.

 

International roaming is automatically activated on your service.

 

Here are the main charges that apply:

  • Data while overseas - $3 per MB (charged per KB or part)

We recommend you consider one of our International Roaming Browse Plus Packs, which can be purchased using your Recharge Credit balance. These packs provide a set amount of data to use in selected countries for 30 days.

  

To deactivate international roaming, call us on 125 8880.

 + Unlocking fee

If you want to use your Telstra Pre-Paid device on another network, you’ll need to pay a network unlocking fee. 

 + Recharge only period

To keep your service active, you’ll need to recharge six months from your last recharge expiry date. After this time, you may need to purchase a new SIM card. When your service is in recharge only period, you can receive calls, but you can’t make calls (except for calls to emergency services and some Telstra Pre-Paid service numbers) or use any other features of our services.

Other important information

This is a summary only – the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms