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Important information about Freedom Plus™ Pre-Paid plan

by Community Manager on ‎06-04-2017 12:13 PM - last edited on ‎31-08-2017 12:56 PM by Community Manager (36,595 Views)
Telstra Freedom Plus.png

This plan has been discontinued. It’s no longer available to new customers or for existing customers to switch to.

 

This article provides important information about the plan inclusions to customers currently on Freedom Plus. 

 

How do I find out what plan I’m on?

Not sure if this is your plan? See here for instructions on how to check and change your offer.

 

 + Recharge inclusions

When you recharge you’ll get Recharge Credit, Call Credit, International Credit, text and data.

 

 Pre-Paid Freedom Plus.png

 

Here’s how you use your included value:

Recharge Credit

  • Talk/text to satellite numbers
  • Premium numbers (e.g. 19xx numbers),
  • Operator assisted calls (e.g. most 12xx numbers)
  • Content charges
  • Diverted calls
  • Usage overseas (roaming)
  • Purchasing International Roaming Browse Plus Packs

Call Credit

  • To use in Australia only
  • Calls to standard Australian numbers
  • Standard numbers include 13, 1300 and 1800 numbers
  • MessageBank® retrieval
  • Once Call Credit has been used, you can access your remaining Recharge Credit for calls and text to standard Australian numbers

International Credit

  • To use in Australia only
  • Calls, SMS and MMS to standard international numbers from Australia
  • Once International Credit has been used, you can access your remaining Recharge Credit for calls and text to standard international numbers

Text

  • To use in Australia only
  • SMS and MMS to standard Australian numbers

 

 

 + Call and text charges within Australia

Here are the main charges that apply:

National calls

39¢ connection fee + 89¢ per 60 seconds or part 

A 2-minute standard national mobile call costs $2.17

MessageBank® retrieval

39¢ connection fee + 89c per 60 seconds or part

Call diversion (call forwarding)

89¢ per 60 seconds or part 

National SMS

29¢ per message sent per recipient

National MMS

50¢ per message sent per recipient

 + Data charges

Included data is for use in Australia only.

 

Customers on Freedom Plus cannot access pay-as-you-go data from Recharge Credit or Call Credit. If you have used up all the data included with your recharge, you can add a $10 or $20 Top Up Pack (see Recharging less than $30). Otherwise, you will need to recharge again.

 

To understand how much data you might need visit the Data Usage Calculator.

 + Rollover

Your data, Call Credit and International Credit expires after 28 days unless you recharge again before expiry. If you recharge before the credit expiry date, any unused data, Call Credit and International Credit from your current recharge will be rolled over to the new expiry date.

 

Unused inclusions roll over to the next recharge only (i.e. a further 28 days). Any data or credit that has already rolled over from a previous recharge will not roll over again.

 

$10 and $20 Top Up inclusions do not roll over.

 + Recharging less than $30

On Freedom Plus, you can recharge $10 and $20 for a Top Up Pack.

 

 

Recharge

$10

$20

Data

1GB

2.5GB

Calls and text

$10 Top Up Credit for use on

  • Calls and text within Australia to standard Australian and international numbers
  • Operator assisted numbers
  • Talk/SMS to satellite numbers

$20 Top Up Credit for use on

  • Calls and text within Australia to standard Australian and international numbers
  • Operator assisted numbers
  • Talk/SMS to satellite numbers

 

All for use in Australia within 28 days

Note: Top Up Data is always used before the data from your Telstra Pre-Paid Freedom Plus recharge.

 

All other recharges less than $30 will receive the equivalent amount in Recharge Credit to use at standard pay-as-you-go rates for calls, text and data within 28 days.

 + Call and text charges within Australia to international numbers

Here are the main charges that apply:

Connection fee (flag fall)

39¢

USA

99¢

China, Hong Kong, Malaysia, Singapore

$1.29

Indonesia, Taiwan, Thailand

$1.99

United Kingdom, Canada

$2.49

India, South Korea

$2.99

Bangladesh, Sri Lanka, Vietnam, France, Germany, Japan, Philippines, South Africa, Ireland

$2.99

New Zealand

$3.49

SMS to international numbers

35¢ per message sent per recipient

MMS to international numbers

75¢ per message sent per recipient

 

For other countries, see Our Customer Terms.

 + Changing to a new plan

If you change to a different Pre-Paid plan you won’t be able to make Google Play purchases using included value. Rollover rules, inclusions (like Recharge Credit) and expiry periods may also be different. So carefully compare the new plan with your Freedom Plus plan before changing, to ensure it’s right for you.

 

When you do change plans, you’ll be warned about what balances you’re going to lose (like any remaining data, credit and bonuses).

 

You also won’t be able to change back to Freedom Plus.

 

You’ll need to recharge to get the benefits of your new plan.

 

Check out our current Pre-Paid plans available to you, and see here for instructions on how to change your plan. 

 + Call and data usage

You’ll automatically receive SMS alerts when you’re reaching or have reached your credit and data limits and when your credit is due to expire. To check your usage you can:

 

  • Log in to Telstra 24x7 My Account online
  • Download and use the Telstra 24x7 App 
  • Go to m.telstra.com on your mobile’s browser
  • Dial #100# on your mobile
  • Call 125 8888 

 + Recharge

Credit or debit card – with My Account, Telstra 24x7 Apptelstra.com/recharge, #100#, 125 8888.

Other recharge payment options are available including PayPal.

 

Visit telstra.com/recharge for more information.

 + Using your service overseas

You can use your Recharge Credit for making and receiving calls, SMS and data overseas. These costs are higher than in Australia.

 

International roaming is automatically activated on your service.

 

The main charges that apply:

  • Data while overseas - $3 per MB (charged per KB or part)

We recommend you consider one of our International Roaming Browse Plus Packs, which can be purchased using your Recharge Credit balance. These packs provide a set amount of data to use in selected countries for 30 days. 

 

To deactivate international roaming, call us on 125 8880.

 + Unlocking fee

If you want to use your Telstra Pre-Paid device on another network, you’ll need to pay a network unlocking fee. 

 + Recharge only period

To keep your service active, you’ll need to recharge six months from your last recharge expiry date. After this time, you may need to purchase a new SIM card. When your service is in recharge only period, you can receive calls, but you can’t make calls (except for calls to emergency services and some Telstra Pre-Paid service numbers) or use any other features of our services.

Other important information

This is a summary only – the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms.

Comments
by Level 23: Superhero
on ‎06-04-2017 12:53 PM

@TommyR - "All new and existing customers who recharge or activate on Telstra Pre-Paid Plus are eligible for Night Data until 24 October 2016."

I think you may wish to update that info. At the moment the end date is 8th May 2017 (hopefully extended).

 

Also the Freedom Plus info says Night Data will also roll over, but it hasn't included Night Data since Prepaid Plus launched.

by Level 24: Supreme Being
on ‎06-04-2017 01:19 PM

Haha, that was the same thing I PM'd him for before haha

by Community Manager
on ‎06-04-2017 01:25 PM

Thanks @Kalak


DrQ has also pointed this out to me, nothing gets past you guys Smiley Happy  

I have followed up for the confirmation on the correct dates. The correct date is 8 May 2017 which I have now updated in the article.

To my knowledge and upon checking resources, the Night Data information is correct, if you know of any official Telstra pages showing differently, please advise and I will follow up further.

Cheers - 

by Level 23: Superhero
on ‎06-04-2017 02:37 PM

The issue is that there is no Night Data on Freedom Plus - which this post is about. Therefore no night data can be rolled over, and it may cause some confusion if folks read it and ask where is their night data.

 

Night data went EOL on Freedom Plus as soon as Prepaid Plus was launched - as a nice carrot/stick to move off it.

by voytek
on ‎23-06-2017 12:52 AM

Where can I download Freedom Plus standard terms and conditions PDF?

 

Thanks