Where customers answer questions and share ideas about our products and services

MOG Product Exit

by Community Manager ‎31-07-2015 08:45 AM - edited ‎01-09-2015 10:03 AM (17,733,912 Views)
Mog.png

Q1. What has happened to MOG?

As of  31 August 2015 the MOG service is no longer operating in Australia.

 

The good news is we are offering our Telstra Post-Paid customers with a compatible iOS device a 12-month trial of Apple Music.

 

To redeem this offer simply go to My Account, visit any Telstra retail store, or call Telstra on 13 22 00.

 

More information about Apple Music with Telstra can be found at www.telstra.com/applemusic

 

Q2. Why has MOG closed?

MOG shut down in the United States last year and they made the decision to close the MOG service in Australia by the end of August. The good news is there is a new music streaming service with the launch of Apple Music. 

 

Q3. Can I use Apple Music on my Android phone?

Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.

 

Q4. What has happened to my MOG subscription?

Your MOG account is no longer accessible.

 

Q5. What has happened to my music now that MOG has closed?

All access to the MOG library is no longer available, including songs downloaded for offline playback, access to playlists and access to MOG on your SONOS system as the streaming service is no longer available.

 

Q6. What will happen to the MOG App on my device now the service is closed?

You can no longer access music via the MOG app. You can remove / delete the MOG app from your mobile phone or tablet using the standard process for deleting apps specific to your device model.

Comments
by CJDawson
on ‎12-09-2015 03:01 PM

The Telstra rep I just spoke to has advised to continue streaming music the way I was on MOG I would need to purchase up to 10GB of data a month.  Yes 10GB a Month.  At Telstra’s rates that’s 100+ bucks  


Also been told my wife who is on an Android will have to find an alternative to Apple Music as it won’t work on an android.

 

Well I’m off to Optus to see what they are offering, been told they are giving Spotify with free streaming on certain plans.

 

My main reason for signing up with Telstra was the free streaming that was offered at the Werribee store in the 30th of July.  NOT once did the staff advise free streaming was being turned off.  Does this mean I can break my contract as what I was promised is no longer available?  

 

If I knew this service was going I would not have renewed with Telstra.  

by
on ‎12-09-2015 03:13 PM
Tiwi, no you will not be charged. They are automatically removing charges. CJDawson, no one in sales knew what was coming next. It was business as usual, then only after apple music was announced did we actually know what the "alternative" is. The 10GB is a pretty extreme case, that is a fairly large amount of streaming. I stream every day and am lucky to use 5GB in total, when combined with my normal usage. You could try lodge a complaint to see if they will let you out of the contract, but as it is a "value added service" and their customer terms says they can change it at anytime, you might have a bit of a fight to win on that one.
by steve21
on ‎13-09-2015 01:54 AM

13/9/2015  I'm still playing all my downloaded offline content on MOG ,on my Ipod ,I joined up to Apple minus Telstra's mobile plans .It's just a shame I can't have the charge for Apple on my Telstra bill like it was with MOG (I'm a broadband customer ,not a mobile customer) and the hot topic of unmetered, but I never get close to using ny data allowance, so it's just a bit of a game at the moment .

by steve21
on ‎20-09-2015 01:11 AM

20/9  Q5 and Q6 of MOG Product exit is wrong as I am still able to access all my downloaded offline content via the MOG app on my IPOD ,

by Liz3
on ‎23-09-2015 10:13 AM

What has happened to the payment for MOG that is deducted usually from my Telstra account. Is it automatically stopped or do I need to do something to ensure Telstra/MOG don't keep adding an amount to my account

by
on ‎23-09-2015 10:34 AM
It was automatically stopped in August.
by eltonjc
‎26-09-2015 02:29 AM - edited ‎26-09-2015 02:31 AM

RIP MOG.... such an awesome music streaming service buried by Apple.

 

:-(

 

by
on ‎26-09-2015 10:33 AM
It was already killed by beats lol. They had said they were moving everyone over to beats then apple just put the nail in the coffin.
by gopie
on ‎23-06-2016 11:29 PM

somethings wrong and I cant telstra...


DanK wrote:

Q1. What has happened to MOG?

As of  31 August 2015 the MOG service is no longer operating in Australia.

 

The good news is we are offering our Telstra Post-Paid customers with a compatible iOS device a 12-month trial of Apple Music.

 

To redeem this offer simply go to My Account, visit any Telstra retail store, or call Telstra on 13 22 00.

 

More information about Apple Music with Telstra can be found at www.telstra.com/applemusic

 

Q2. Why has MOG closed?

MOG shut down in the United States last year and they made the decision to close the MOG service in Australia by the end of August. The good news is there is a new music streaming service with the launch of Apple Music. 

 

Q3. Can I use Apple Music on my Android phone?

Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.

 

Q4. What has happened to my MOG subscription?

Your MOG account is no longer accessible.

 

Q5. What has happened to my music now that MOG has closed?

All access to the MOG library is no longer available, including songs downloaded for offline playback, access to playlists and access to MOG on your SONOS system as the streaming service is no longer available.

 

Q6. What will happen to the MOG App on my device now the service is closed?

You can no longer access music via the MOG app. You can remove / delete the MOG app from your mobile phone or tablet using the standard process for deleting apps specific to your device model.