Where customers answer questions and share ideas about our products and services

MOG Product Exit

by Community Manager ‎31-07-2015 08:45 AM - edited ‎01-09-2015 10:03 AM (17,423,503 Views)
Mog.png

Q1. What has happened to MOG?

As of  31 August 2015 the MOG service is no longer operating in Australia.

 

The good news is we are offering our Telstra Post-Paid customers with a compatible iOS device a 12-month trial of Apple Music.

 

To redeem this offer simply go to My Account, visit any Telstra retail store, or call Telstra on 13 22 00.

 

More information about Apple Music with Telstra can be found at www.telstra.com/applemusic

 

Q2. Why has MOG closed?

MOG shut down in the United States last year and they made the decision to close the MOG service in Australia by the end of August. The good news is there is a new music streaming service with the launch of Apple Music. 

 

Q3. Can I use Apple Music on my Android phone?

Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.

 

Q4. What has happened to my MOG subscription?

Your MOG account is no longer accessible.

 

Q5. What has happened to my music now that MOG has closed?

All access to the MOG library is no longer available, including songs downloaded for offline playback, access to playlists and access to MOG on your SONOS system as the streaming service is no longer available.

 

Q6. What will happen to the MOG App on my device now the service is closed?

You can no longer access music via the MOG app. You can remove / delete the MOG app from your mobile phone or tablet using the standard process for deleting apps specific to your device model.

Comments
by MusicGizmo
on ‎31-08-2015 12:57 PM

Really sad to hear about the closing of MOG.

The Web player was great because I could use it on any pc, Linux or Windows.

Don't see much point in Itunes especially with no unmetered connection.

 

Maybe you guys could think about introducing a HD streaming service, like Tidal in the US.

Now if that was unmetered that would more than worth paying for.

by Jake_aus
on ‎31-08-2015 03:38 PM

Hi Telstra,

 

The free 3 month trial of apple music, appears to be the generic one that apple offered to the general public. I have already activitated the free 3 month trial when apples music streaming service first started a few months ago. Is it possible to get another 3 months specifically for MOG customers (i.e with a unique discount code etc). Thanks for your help.

by
on ‎31-08-2015 04:31 PM
Jake - customers with an iPhone from Telstra can get a 1 year subscription otherwise it is just the same as the standard apple offer. At least that is my understanding.
by soulpow3r
on ‎01-09-2015 06:50 PM

MOG's unmetered streaming was the only thing keeping me with Telstra.  Time to find a better data deal.

by NewcastleFitzy
on ‎02-09-2015 01:01 PM
Went for a run yesterday guess what no music thought maybe down tried again today same go, went to mog.com and here I am only just finding out about how it is no longer available with no like for like replacement. Thank you Telstra for not informing me of its impending closure and the loss of all my playlists your customer loyalty will be kindly followed by my cancellation of Telstra services.
by steve21
on ‎03-09-2015 01:52 AM

Just a note ,all my downloaded music still works on MOG APP (IPOD) If I don't go online with the APP,Maybe it won't last but now it's 3/9 .

by KatieLio
on ‎03-09-2015 12:05 PM

Hi NewcastleFitzy - I would suggest checking your junk or spam folder in your email. Unfortunately MOG emails were sometimes filtered by service providers. You should have received 2 emails informing you of the MOG closure - on the 31st July & about a week ago. 

by Tumeric
on ‎04-09-2015 01:29 PM

Not sure about anyone else, but I had no advice that this was happening. I too chose MOG because it was unmetered. So I will try Apple Music then, no doubt move over to Spotify. As usual, appalling communication from Telstra.


DanK wrote:

Q1. What has happened to MOG?

As of  31 August 2015 the MOG service is no longer operating in Australia.

 

The good news is we are offering our Telstra Post-Paid customers with a compatible iOS device a 12-month trial of Apple Music.

 

To redeem this offer simply go to My Account, visit any Telstra retail store, or call Telstra on 13 22 00.

 

More information about Apple Music with Telstra can be found at www.telstra.com/applemusic

 

Q2. Why has MOG closed?

MOG shut down in the United States last year and they made the decision to close the MOG service in Australia by the end of August. The good news is there is a new music streaming service with the launch of Apple Music. 

 

Q3. Can I use Apple Music on my Android phone?

Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.

 

Q4. What has happened to my MOG subscription?

Your MOG account is no longer accessible.

 

Q5. What has happened to my music now that MOG has closed?

All access to the MOG library is no longer available, including songs downloaded for offline playback, access to playlists and access to MOG on your SONOS system as the streaming service is no longer available.

 

Q6. What will happen to the MOG App on my device now the service is closed?

You can no longer access music via the MOG app. You can remove / delete the MOG app from your mobile phone or tablet using the standard process for deleting apps specific to your device model.



DanK wrote:

Q1. What has happened to MOG?

As of  31 August 2015 the MOG service is no longer operating in Australia.

 

The good news is we are offering our Telstra Post-Paid customers with a compatible iOS device a 12-month trial of Apple Music.

 

To redeem this offer simply go to My Account, visit any Telstra retail store, or call Telstra on 13 22 00.

 

More information about Apple Music with Telstra can be found at www.telstra.com/applemusic

 

Q2. Why has MOG closed?

MOG shut down in the United States last year and they made the decision to close the MOG service in Australia by the end of August. The good news is there is a new music streaming service with the launch of Apple Music. 

 

Q3. Can I use Apple Music on my Android phone?

Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.

 

Q4. What has happened to my MOG subscription?

Your MOG account is no longer accessible.

 

Q5. What has happened to my music now that MOG has closed?

All access to the MOG library is no longer available, including songs downloaded for offline playback, access to playlists and access to MOG on your SONOS system as the streaming service is no longer available.

 

Q6. What will happen to the MOG App on my device now the service is closed?

You can no longer access music via the MOG app. You can remove / delete the MOG app from your mobile phone or tablet using the standard process for deleting apps specific to your device model.



DanK wrote:

Q1. What has happened to MOG?

As of  31 August 2015 the MOG service is no longer operating in Australia.

 

The good news is we are offering our Telstra Post-Paid customers with a compatible iOS device a 12-month trial of Apple Music.

 

To redeem this offer simply go to My Account, visit any Telstra retail store, or call Telstra on 13 22 00.

 

More information about Apple Music with Telstra can be found at www.telstra.com/applemusic

 

Q2. Why has MOG closed?

MOG shut down in the United States last year and they made the decision to close the MOG service in Australia by the end of August. The good news is there is a new music streaming service with the launch of Apple Music. 

 

Q3. Can I use Apple Music on my Android phone?

Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.

 

Q4. What has happened to my MOG subscription?

Your MOG account is no longer accessible.

 

Q5. What has happened to my music now that MOG has closed?

All access to the MOG library is no longer available, including songs downloaded for offline playback, access to playlists and access to MOG on your SONOS system as the streaming service is no longer available.

 

Q6. What will happen to the MOG App on my device now the service is closed?

You can no longer access music via the MOG app. You can remove / delete the MOG app from your mobile phone or tablet using the standard process for deleting apps specific to your device model.





by steve21
on ‎05-09-2015 01:30 AM

As i said earlier all the content I downloaded for offline listening to my Ipod is still available on the MOG app. It's the 5/9, although I'm not that stupid to go online with the App ,I think I  will be able to listen to all the content I downloaded for some time ,so it's not exactly true that all offline content will be unavailable after the service has closed down .Thats a win for the consumer Telstra.

by tiwi
on ‎12-09-2015 11:36 AM

Hi

 

Will I still get charged the monthly fees if I choose not to continue with the Mog account that no longer operates?