on 07-08-201707:30 AM - last edited on 11-08-201711:52 AM by DanK
What is Telstra Mobile Memo?
Mobile Memo is a call answering service.
A receptionist answers incoming calls to your Telstra mobile service, and provides a personalised greeting. The receptionist takes voice messages from your callers and forwards them to you as an SMS or email.
Who will be affected by this closure and what does it mean? This closure impacts all Postpaid Mobile customers subscribed to Mobile Memo services and related products.
What is happening to Telstra Mobile Memo answering service?
From 30 May 2018 this service will be discontinued.
You’ll no longer be able to receive Mobile Memo messages, or access any of its related services on the Telstra network, including:
• Memo Group Messaging • Memo SMS List • Memo Work Order • Memo Group Broadcast • Memo Group Select • Memo Group Premium
All mobile call diversions to 102 will be discontinued.
Timeframes and Key dates:
From 30 May 2018, the service will be discontinued.
If you’re a Mobile Memo subscriber and you’re receiving Mobile Memo service on 30 May 2018, you’ll automatically be transferred to MessageBank ® Standard allows for a personalised recorded message with convenient call back features and message notifications that help you manage your voice messages.
You can retrieve your voicemails by calling 101 from your mobile. Once Mobile Memo service has been removed, you can choose to set up MessageBank Greetings by dialling 101 and following the prompts. Your bill will be automatically adjusted if Mobile Memo service discontinues before the end of your billing cycle.
MessageBank Standard pricing, rates and service terms will apply.
What alternative messaging options are available for me if I need one to replace my Mobile Memo service?
If you need additional voicemail capabilities, the following options are available:
Voice2Text Voice2Text is a service that converts a voice message received in your MessageBank mailbox from speech to text and delivers it to your mobile as a text message.
MessageBank Plus MessageBank Plus is a service that sends a voice message received in your MessageBank mailbox to a client on your handset as a sound file. You can listen to, rewind and delete the message via a visual interface. The only eligible handset for MessageBank Plus is an Apple iPhone (iOS 4.3 or later)
What do I need to do to if I want to unsubscribe Mobile Memo Service before 30 May 2018?
Please refer to the contact details in Additional Information section below if you would like to unsubscribe Mobile Memo before 30 May 2018
What should I do if I have set up call diversion on my handset to 102?
If your incoming calls have been diverted to 102 on your handset, please refer to your handset manual to disable the diversion.
I wasn’t aware that I still have Mobile Memo Service. Can you please explain why have I received this notification? You have received this notification because whilst you may not have current Mobile Memo usage, the service is listed on your account.