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T-Cloud discontinued 15 July 2015

by Community Manager ‎27-03-2015 11:36 AM - edited ‎17-07-2015 09:46 AM (12,890 Views)

When was T-Cloud discontinued?

15 July 2015


Does Telstra offer alternative cloud options?
We don’t have an equivalent product right now. There are other products commercially available which are similar; you can find these by searching online. 


Will I keep being charged for T-Cloud?

No, we stopped charging customers in February.  


What happened to my data?

All customer data will be permanently deleted. If you have any concerns please contact us at tcloud@team.telstra.com


Do I need to cancel my subscription to T-Cloud?

Subscriptions were cancelled when T-Cloud closed in July 2015.


What will happen to my T-Cloud mobile and tablet apps?

You can no longer access your files using the T-Cloud mobile and tablet apps. You might want to delete them.


If I need further help, who can I talk to?

To contact Telstra regarding our former TCloud product you can send an email to tcloud@team.telstra.com

by on ‎27-03-2015 02:41 PM

With very competitively priced major players such as One Drive, Dropbox, Box.net being specialists in the market it isn't surprising to see Telstra exit this space.

by on ‎27-03-2015 11:48 PM

Well, a good effort, but beaten by other decicated provider, as Kalak said.


HINT: try to be good at things you are good at.  Don't try to compete in non core business.


HINT 2:content is king.  Delivery is Queen, Prince and the whole rest of the kingdom


by satrewin on ‎31-03-2015 04:57 AM
The FAQ about what will happen to files was not answered, only said will not have access. Not really an answer.
by on ‎31-03-2015 08:32 AM

I imagine they will be deleted.  

by Community Manager on ‎02-04-2015 03:08 PM

@satrewin all customer data will be permanently deleted and there will be no facility to reverse this process or back-up kept so customers need to make sure their data is backed up before the 15th of July.