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Where customers answer questions and share ideas about our products and services
From September 1st 2016, all T-Hub support questions will be managed here on Crowdsupport, Telstra's online community.
Our community knowledge base is full of useful information about our products and services, just click here for T-Hub.
Frequently Asked Questions
Q Why can’t I call Telstra for support anymore?
As the T-Hub is an older handset, support needed from our customers is minimal, so we've decided to move this to our online forum.
Q What if my T-Hub is not working because of a phone line fault?
Use our troubleshooting tips here to fix the issue.
Q What if my question isn’t on the community knowledge base?
You can ask a question here
My t-hub stopped working, the screen went black and when it is on charge the charge light is red and now my phones don't work, I can't get a dial tone on the handsets and when I call my home number there is no ring tone, my phone line is still working because I have now plugged in an old phone that I use when I have no power (during thunderstorms)
Is the Original T Hub still compatible
My THub-2 stops working about 1 minute after removing from the dock and the battery is full of charge. Also how can I delete all the emails in one operation. Currently has to be done one at a time.
I am at my wits end...1hour and 20 minutes on the phone and not getting anywhere and told by a person whose english is difficult to understand. I have a faulty T Hub 2 handset. Stops working within minutes off the cradle and the display is nearly unreadable with interference lines all over it
My T-Hub2 tablet has stopped working, and will now not turn on at all. I am also having troubles with the handsets either ringing long enough to answer before it diverts to voicemail, and when making a phone call, if I can, they regularly just stop working.
My t hub is not working keeps propping up messages with programmes stopped working, email, Google etc. updated and now not only am I still getting messages I can't get past the t hub set up page. No home page, cant return, cant access accessories. Frozen on set up page
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