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T-Voice App Exit

by Community Manager ‎30-08-2017 03:04 PM - edited ‎31-08-2017 11:38 AM (7,938 Views)

What does cease mean?

From 1st September 2017 the Telstra T-Voice® app may not function correctly as we are no longer supporting this app. Whilst the app may continue to work in the short term, functionality cannot be guaranteed once scheduled software (e.g. IOS/Android updates) or maintenance updates are released after the 1st of September 2017 for  Smartphones, Tablets or new gateways.


What does this mean for me?

You may no longer be able to make and receive home phone calls via your smartphone or tablet whilst using Telstra T-Voice® app. Customers continuing to use the application will notice a warning message upon starting the application that it may no longer work from 1st September 2017.  We strongly recommend customers connect a standard Homephone handset to their Telstra Gateway to avoid any interruption to their service. Click here for more details.


What happens if T-Voice has a fault?

After the 1st September 2017 the T-Voice App is being retired and no further support will be available.


What Gateways can I still use with T-Voice?

The T-Voice app supports the following models:

  • Telstra Gateway Max (TG799)
  • Telstra Gateway (TG797)
  • Entry Level Telstra Gateway (5355)
  • Telstra Gateway Max 2 (TG800)
  • Telstra Gateway Frontier (Hybrid)

Please note after 1st September 2017 the Telstra T-Voice® app may not function correctly on any these gateways and may potentially cease functioning completely upon the rollout of future updates to Smartphones, Tablets and these Gateways.


Why is Telstra no longer updating the T-Voice app?

Ongoing changes with Smartphone and Tablet operating systems has significantly impacted the viability of maintaining and sustaining the T-Voice App in its current form. We are constantly looking for better ways to enhance the way our customers use their fixed and mobile services and hope to have some new exciting alternative products in the near future.


Is there a similar product that I can use that has full functionality?

Unfortunately there is no equivalent product at this time. For the latest features & services for your home line please visit this page.

by lironl2
‎31-08-2017 06:56 PM - edited ‎31-08-2017 07:01 PM

It would have been good if you had given people a month or two's' notice of this, not just one or two days.


by Ironmaid
on ‎02-09-2017 08:54 AM


Will I still be able to use my Telstra T-voice 502 handsets with my gateway modem?


by PF4
on ‎03-09-2017 02:16 PM

Thanks Telstra, wish you'd have told me before I purchased a t-voice phone a few weeks ago.


by Community Manager
on ‎04-09-2017 08:55 AM

@Ironmaid @PF4 this announcement relates specifically to the mobile app that allowed customers to use their fixed telephone service via their mobile when at home. This change is not related to any physical handsets that you own or have purchased.

by PF4
on ‎04-09-2017 09:11 AM

Thanks for the reply DanK, looks like I misunderstood the message.


by Community Manager
on ‎04-09-2017 11:09 AM

No worries @PF4


@lironl2 while we are stopping support from 1 Sep the App should continue to work normally on the current handset and tablet operating system and gateway firmware. Unfortunately, we cannot predict when or what changes handset/tablet may make to the operating systems which potentially may negatively impact aspects of the T-Voice App functionally.

by phase
on ‎05-09-2017 10:29 PM

SIP settings would be good so we use other devices and software

by Wusl_au
on ‎06-09-2017 11:55 AM

What a fabulous idea!


Don't expect a response though, okay...

by Ironmaid
on ‎06-09-2017 04:57 PM


It looks from reading between the lines there is no guarantee my three handset will work in the future.

How do I arrange a refund, I dont want to be in a position where the handsets may or may not work, especially in an emergency, I have no other handsets other than the 502.


by Community Manager
on ‎07-09-2017 08:53 AM

@Ironmaid that is incorrect, those handsets will continue to work. We are only discontinuing support for the mobile app.