byDanK30-08-201703:04 PM - edited 31-08-201711:38 AM
What does cease mean?
From 1st September 2017 the Telstra T-Voice® app may not function correctly as we are no longer supporting this app. Whilst the app may continue to work in the short term, functionality cannot be guaranteed once scheduled software (e.g. IOS/Android updates) or maintenance updates are released after the 1st of September 2017 for Smartphones, Tablets or new gateways.
What does this mean for me?
You may no longer be able to make and receive home phone calls via your smartphone or tablet whilst using Telstra T-Voice® app. Customers continuing to use the application will notice a warning message upon starting the application that it may no longer work from 1st September 2017. We strongly recommend customers connect a standard Homephone handset to their Telstra Gateway to avoid any interruption to their service. Click here for more details.
What happens if T-Voice has a fault?
After the 1st September 2017 the T-Voice App is being retired and no further support will be available.
What Gateways can I still use with T-Voice?
The T-Voice app supports the following models:
Telstra Gateway Max (TG799)
Telstra Gateway (TG797)
Entry Level Telstra Gateway (5355)
Telstra Gateway Max 2 (TG800)
Telstra Gateway Frontier (Hybrid)
Please note after 1st September 2017 the Telstra T-Voice® app may not function correctly on any these gateways and may potentially cease functioning completely upon the rollout of future updates to Smartphones, Tablets and these Gateways.
Why is Telstra no longer updating the T-Voice app?
Ongoing changes with Smartphone and Tablet operating systems has significantly impacted the viability of maintaining and sustaining the T-Voice App in its current form. We are constantly looking for better ways to enhance the way our customers use their fixed and mobile services and hope to have some new exciting alternative products in the near future.
Is there a similar product that I can use that has full functionality?
Unfortunately there is no equivalent product at this time. For the latest features & services for your home line please visit this page.