on 23-11-201610:22 AM - last edited on 24-08-201705:40 PM by TommyR
Why are you exiting my Service now?
We introduced Telstra Broadband Protect to better protect our broadband customers in June 2015.
Your Telstra Online Security service isn’t eligible to be migrated to Telstra Broadband Protect.
Why isn’t my Service eligible to be migrated to Telstra Broadband Protect?
If you currently have Telstra Safe Central, Free Anti-Virus or received Security via a free Promotion, Our Customer Terms for Telstra Online Security do not allow us to migrate your service to Telstra Broadband Protect.
If the BigPond username you used to sign up for your Telstra Online Security service isn’t associated with a Telstra ADSL, Cable or NBN service and/or your Account Number doesn’t begin with 2000 then we can’t migrate your service to Telstra Broadband Protect.
You may be able to sign up for Telstra Broadband Protect if you have another BigPond Username that meets these requirements
After 1 October 2017 (unless you cancel yourself first), your software will become inactive and your computer will not be protected from new threats.
You’ll need to remove the software from your computer and if you’d like to continue to have online security you’ll need to replace it with security software which can be kept up to date.
How do I uninstall the software?
See here for details about how remove the Telstra Online Security, Telstra Safe Central or Free Anti-Virus software from your computer.
The email you receive from us upon cancellation will include information on how to remove your software
What if I have more than one Telstra Online Security Service?
Only the service associated with the BigPond Username in the email or letter you received from us is affected at this time.
If you have a service which we haven’t contacted you about, it will continue to operate as before until we tell you otherwise.
I already have Telstra Broadband Protect, how does this affect me?
This doesn’t affect your Telstra Broadband Protect service
If you haven’t already done so, you should remove the Telstra Online Security, Free Anti-Virus, BigPond Security or Telstra Safe Central software from your computer and replace it with the Anti-Virus Plus Security or Safe Browser Software (included with your Telstra Broadband Protect service) on your computers
I’m a business/enterprise customer, what options do I have?