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Telstra Online Security Upgrade

by Community Manager a week ago - last edited a week ago (687 Views)
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Why are you closing Telstra Online Security?

  • We introduced Telstra Broadband Protect to better protect our broadband customers in June 2015.
  • We need to close Telstra Online Security in July 2017 and plan to upgrade your Telstra Online Security service to Telstra Broadband Protect before then.
  • We expect to commence upgrading services and cancelling Telstra Online Security from 31 March 2017.

 

Will you remind about my upgrade closer to the date?

  • Your Telstra Online Security application dashboard will confirm the actual upgrade date for your service at least 14 days prior to the date.

 

I already have Telstra Broadband Protect, how does this affect me?

  • This doesn’t affect your existing Telstra Broadband Protect service.
  • From 31 March 2017 we’ll move your Telstra Online Security software licenses over to your Telstra Broadband Protect Service and cancel Telstra Online Security.
  • The Telstra Online Security software licenses you’ve installed may include BigPond Security or Telstra Safe Central.

 

Will you tell me when the upgrade is completed?

  • Yes, you’ll receive an email from us advising you that your Telstra Online Security has been upgraded to Telstra Broadband Protect.
  • If you already have Telstra Broadband Protect with your Telstra Home Internet Service, you’ll receive an email from us once your Telstra Online Security software licenses have been moved to your Telstra Broadband Protect Service.

 

What happens to my software?

 

How do I sign up for Telstra Broadband Protect now?

 

If I sign up for Telstra Broadband Protect before my service is migrated, what happens to my security?

  • You can immediately benefit from Telstra Broadband Protect Network protection and any other protection you choose to add.
  • If you sign up before the 31 March 2017, we’ll automatically move your Telstra Online Security software over to your new Telstra Broadband Protect service and cancel Telstra Online Security on or after that date.
  • If you sign up between 1 April and 26 April 2017, your Telstra Online Security software will be moved to your new Telstra Broadband Protect service and Telstra Online Security cancelled within a few days of signing up
  • If you sign up after 26 April 2017, your Telstra Online Security software will be immediately moved to your new Telstra Broadband Protect service and Telstra Online Security cancelled.

 

What if I have more than one Telstra Online Security Service?

  • Only the service associated with the BigPond username in the email or letter you received from us is affected at this time.
  • If you have a service which we haven’t contacted you about, it will continue to operate as before until we tell you otherwise.

 

Where can I find the terms and conditions for Telstra Broadband Protect?

 

Your Protection

 

 How does Telstra Broadband Protect help to give me more protection after I upgrade?

  • Telstra Broadband Protect includes Network Protection which helps you and your family stay safer online on any device connected to your Telstra home broadband service.
  • Network Protection helps protect every device connected to your Telstra home broadband from websites hosting known malware, malicious content, scams and viruses.
  • When we complete your order, Network Protection is automatically enabled so there’s no need for software downloads or installation.
  • Parental Controls now allows you to help protect everyone connected to your Telstra home broadband service from known inappropriate sites and content (including visitors using your home Wi-Fi on their own devices). You can also set internet access times to help manage when the kids can go online in the home, and use Homework Time to restrict social networking and online gaming while they study.
  • Telstra Broadband Protect also includes Anti-Virus Plus Security - a newer version of the Telstra Online Security software – to help protect you on up to 6 Windows, Mac and now Android computers and devices.
  • Please note that some Telstra Broadband Protect features are not available when connected to a Telstra Air hotspot or the Telstra Mobile Network.

 

Does Telstra Broadband Protect include Safe Central and Social Media Monitoring?

  • Yes, Telstra Safe Central is known as “Safe Browser” in Telstra Broadband Protect.
  • Social Media Monitoring is known as Social Network Protection.
  • Both Services are the same in Telstra Broadband Protect.

 

What if I use Parental Controls?

  • Parental Controls will no longer be installed on your computer as Telstra Broadband Protect includes Parental Controls to protect every device on your home broadband Network. See here for full details.
  • Parental Controls no longer applies when your computer or other devices are not connected to your Telstra home broadband service.
  • We recommend Telstra Mobile Protect if you want to apply Parental Controls on your mobile devices on the Telstra Mobile Network: https://www.telstra.com.au/mobile-phones/moreonyourmobile/features-and-services

 

Billing

 

When will charges for Telstra Online Security stop appearing on my bill?

  • If you were being billed for Telstra Online Security we’ll stop sending any charges to your account at least 30 days prior to your scheduled Migration date. For example, if your bill normally appears on 24 April and your scheduled upgrade date is 27 April, charges for Telstra Online Security won’t appear on your April Bill.

 

How will I be billed for Telstra Broadband Protect after the Upgrade?

  • If you have an eligible Telstra bundle, no charges for Telstra Broadband Protect will appear on your bill whilst you stay on an eligible bundle.
  • If you have an older bundle or a standard broadband service, a charge of $9.95 per month will appear for Telstra Broadband Protect.

 

Why has the price of my protection changed?

  • You may have received a discount on your Telstra Online Security protection when we upgraded you from an older security service in 2009.
  • You may have received a 100% discount off the price of your Telstra Online Security service for 24 months when you purchased a Telstra Platinum subscription between October 2014 and May 2015. Even though the 24 month Platinum term may have expired, you’ll retain this discount until we upgrade your service to Telstra Broadband Protect. If you’re currently within your 24 month term, we won’t upgrade your service or start charging you until that Platinum term expires.
  • If you want to save on your security costs we include Telstra Broadband Protect with all new Telstra Bundles, at no additional cost.

 

What does my bill look like now?

  • If you’re currently being billed for Telstra Online Security it will appear under
    • Applications and Entertainment Services
    • Other Charges or Credits
  • Some customers will see the charge described as Additional Services One Off Fee Adjustment
  • The Charge may be described as
    • Telstra Online Security Monthly

 

What will my bill look like after the upgrade?

  • Customers who don’t have a Telstra Bundle

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  • Customers who have a Telstra Bundle which isn’t eligible for the discount (purchased prior to June 30, 2015)

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I pay by Credit Card, what happens to my charges?

  • As Telstra Broadband Protect is billed to your Telstra Account, once your service has been upgraded, you will see the charge for Telstra Broadband Protect on your monthly Telstra bill and you won’t see any further charges for Telstra Online Security on your credit card.

 

Cancelling Telstra Online Security

 

Can I cancel my service now?

 

If I cancel my service, how do I uninstall the software?

  • See here for details about how remove the Telstra Online Security, Telstra Safe Central or Free Anti-Virus software from your computer.

 

Help

 

Who do I call to get help?

  • If you need further help, contact us and ask for “Security” if you call.

 

Comments
by BT44
Saturday

Thank you for your email Feb.15.

We've been thinking about our security coverage for some time now, and here it is (?) !

But we are also on NBN, but I haven't seen any reference there to ?

Could you please explain if and how NBN fits in with your services ?

Kindest Regards,

 Bernie Trinne

by Telstra Products & Services Team
Monday
Hi @BTT4, Telstra Broadband Protect works on all Telstra Fixed Line services - including NBN. See the Critical Information Summary link above for details.