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Telstra Pre-Paid Plus - Important Information

by Community Manager on ‎05-09-2017 02:13 PM - last edited on ‎03-10-2017 02:38 PM by Community Manager (2,213 Views)
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This plan has been discontinued. It’s no longer available to new customers or for existing customers to switch to.

 

This article provides important information about the plan inclusions to customers currently on Pre-Paid Plus.

 

How do I find out what plan I’m on?

Not sure if this is your plan? See here for instructions on how to check and change your offer.

  

 + Recharge inclusions

When you recharge you’ll get unlimited calls and texts to standard Australian numbers, heaps of data inclusions and Plus Credit to use on international calls and texts, roaming and Premium SMS.

 

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Here’s how you use your included value:

 

Unlimited calls

·         To use in Australia only

·         Calls and forwarded calls to standard Australian numbers

·         MessageBank® retrieval and diversion

·         Standard numbers include 13, 1300 and 1800 numbers

Unlimited texts

·         To use in Australia only

·         SMS and MMS to standard Australian numbers

Plus Credit

·         Calls and texts to international numbers

·         Calls and text to satellite numbers

·         Premium numbers (e.g. 19xx numbers)

·         Operator assisted calls (e.g. most 12xx numbers)

·         Usage overseas (roaming)

 

 + Call and text charges within Australia

 

Here are the main charges that apply:

National calls to standard numbers

39¢ connection fee + 89¢ per 60 seconds or part 

A 2-minute standard national mobile call costs $2.17

MessageBank® retrieval

39¢ connection fee + 89c per 60 seconds or part

Call diversion (call forwarding)

Free 

National SMS

29¢ per message sent per recipient

National MMS – Picture & Audio

50¢ per message sent per recipient

National MMS - Video

75¢ per message sent per recipient

 + Data charges

Included data is for use in Australia only. If you’ve used up all the data included with your recharge amount, you can either recharge again from $30 or top up your service in amounts of $10 or $20 and redeem your credit for a Data Plus Pack.

 

To understand how much data you might need visit the Data Usage Calculator.

 + Rollover

Recharge before your credit expiry date and roll over your unused Recharge Credit for use in your next 28 day recharge period.

 + Recharging less than $30

Recharging in amounts of $10 or $20 on Pre-Paid Plus will give you Recharge Credit to use at standard pay-as-you-go rates on calls and texts, or you can trade in your credit for an eligible Plus Pack.

 + Call and text charges within Australia to international numbers (when you recharge $30)

Here are the main charges that apply:

Connection fee (flag fall)

No charge

USA

$0.10 per 60 seconds or part

China, Hong Kong, Malaysia, Singapore

$0.10 per 60 seconds or part

Indonesia, Taiwan, Thailand

$0.30 per 60 seconds or part

United Kingdom, Canada

$0.10 per 60 seconds or part

India, South Korea

$0.10 per 60 seconds or part

Bangladesh, Sri Lanka, Vietnam, France, Germany, Japan, Philippines, South Africa, Ireland

$0.15 per 60 seconds or part

New Zealand

$0.10 per 60 seconds or part

SMS to international numbers

20¢ per message sent per recipient

MMS to international numbers

75¢ per message sent per recipient

 + Call and text charges within Australia to international numbers (when you recharge $40+)

Here are the main charges that apply:

Connection fee (flag fall)

No charge

USA

Unlimited

China, Hong Kong, Malaysia, Singapore

Unlimited

Indonesia, Taiwan, Thailand

$0.10 per 60 seconds or part

United Kingdom, Canada

Unlimited

India, South Korea

Unlimited

Bangladesh, Sri Lanka, Vietnam, France, Germany, Japan, Philippines, South Africa, Ireland

$0.15 per 60 seconds or part

New Zealand

Unlimited

SMS to international numbers

20¢ per message sent per recipient

MMS to international numbers

75¢ per message sent per recipient

 

For other countries, see Our Customer Terms.

 + Changing to a new plan

If you change to a different Pre-Paid plan, rollover rules, inclusions and expiry periods may be different. So, carefully compare the new plan with your Pre-Paid Plus plan before changing, to ensure its right for you.

 

When you do change plans, you’ll be warned about what balances you’re going to lose (like any remaining data, credit and bonuses).

 

You also won’t be able to change back to Pre-Paid Plus.

 

You’ll need to recharge to get the benefits of your new plan.

 

Check out our current Pre-Paid plans available to you, and see here for instructions on how to change your plan.

 + Call and data usage

You’ll automatically receive SMS alerts when you’re reaching or have reached your credit and data limits and when your credit is due to expire. To check your usage you can:

  

  • Log into Telstra 24x7 My Account online
  • Download and use the Telstra 24x7 App
  • Go to telstra.comon your mobile’s browser
  • Dial #100# on your mobile
  • Call 125 8888

 + Recharge

Credit or debit card – with My AccountTelstra 24x7 Apptelstra.com/recharge, #100#, 125 8888. 

 

Other recharge payment options are available including PayPal.

 

Visit telstra.com/recharge for more information.

 + Using your service overseas

You can use your Plus Credit for making and receiving calls, SMS and data overseas. These costs are higher than in Australia.

 

International roaming is automatically activated on your service.

 

Here are the main charges that apply:

  • Data while overseas - $3 per MB (charged per KB or part)

We recommend you consider one of our International Roaming Browse Plus Packs, which can be purchased using your Plus Credit balance. These packs provide a set amount of data to use in selected countries for 30 days.

  

To deactivate international roaming, call us on 125 8880.

 + Unlocking fee

If you want to use your Telstra Pre-Paid device on another network, you’ll need to pay a network unlocking fee. 

 + Recharge only period

To keep your service active, you’ll need to recharge six months from your last recharge expiry date. After this time, you may need to purchase a new SIM card. When your service is in recharge only period, you can receive calls, but you can’t make calls (except for calls to emergency services and some Telstra Pre-Paid service numbers) or use any other features of our services.

 

Other important information

This is a summary only – the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms

Comments
by bro46
on ‎05-09-2017 08:03 PM

Why would you bother with this when you can get this offer?

 

https://www.telstra.com.au/mobile-phones/prepaid-mobiles/prepaid-extra