Level 1: Cadet

New mobile plan

Purchased a mobile plus casual plan on monday from your Success store.


Plan is not working. I can't make phone calls although I seem to be able to recieve them.


My name is Peter <personal details removed to protect your privacy

Also note that the new plan does not appear on my Telstra ID app?


Peter Kiossev 



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Telstra (Retired)
Telstra (Retired)

Re: New mobile plan

Hi Vishinski, 


Sorry for the delay in responding to your post, I'm hoping you have been able to progress your concerns by now. 


If not, to check on what is going on with your Mobile phone and account, please speak with our Team so they can investigate this further for you. 


Kind Regards 

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