I tried call Telstra Sylvania twice about an order for Samsung Galaxy s9. I am meant to pick this phone up and have my phone updated on Monday, but need to know if the Samsung Galaxy s9 has been delivered to the store. I live in Southern Highlands and will visit Sylvania Telstra on Monday as they are great with service.
I would like to know if the phone has arrived in the store.
I have left 2 messages, this is the 3rd. Thank you.
Dorothy <number removed to protect your privacy>
Telstra customer changing my account to a new plan (it is already in action on my account even though I have not received my phone as yet. Also I paid my mobile phone bill yesterday but it does not appear on my Telstra online account.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
Have you since been able to get into the store to pick up your handset? In regards to your payment not showing in My Account, is this payment now displayed?
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