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Is the phone light green on the modem? You are the second person with this same problem. The handset registered but they were unable to hear dial tone or make calls. They were able to make and receive calls using a replacement handset that plugged into the green phone socket on the modem. So it is very likely that the 502 handset is not compatible with new modem.
If all lights are green including the phone light then it looks like the 502 phon is not compatible with the GEN 2 modem. The green phone light indicates the modem VOIP SIP has registered with VOIP server so if phone was compatible it would work.
@Yastiandrie should the T Voice 502 handset be compatible with Gen 2 modems? There have been two post in past couple of days we’re handset registers successfully with modem but there is no dial tone and can,t make or receive calls.
I would assume so as its DECT 2
TBH I would need to take a look at specific examples personally to see whats going on, of which i'm technically unable to do so on this forum
Only suggestion I could make is to troubleshoot through normal channels and raise a complaint if there's no resolution
Hi @Skins_318 Welcome to CrowdSupport!
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