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Nf53
Level 2: Rookie

T Voice 503 cordless phone

When I ring a company the auto voice on the other end gives me a menu number to select so I can transfer my enquiry to the correct department, e.g. Press button 123 or 4 etc.

when I follow this procedure and I press the desired number , nothing happens , I don't get transferred , instead I hear the recorded message again as to what number to press.

What am I doing wrong? Is this a handset fault?

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8 REPLIES 8
Telstra (Retired)
Telstra (Retired)

Re: T Voice 503 cordless phone

Hello Nf53, 

 

Oh that is certainly strange. Does this only happen when you have to click the desired number for auto voice communication? 

I would recommend speaking to our technical support team on 133 933 and they can investigate this further. 

 

 

- Simone

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Nf53
Level 2: Rookie

Re: T Voice 503 cordless phone

Goodday Simone, 

The answer to your question is , yes.

 

Nf53
Level 2: Rookie

Re: T Voice 503 cordless phone

Goodday Simone,
The answer to your question is yes.
Telstra (Retired)
Telstra (Retired)

Re: T Voice 503 cordless phone

NF53 - Can you confirm the model of your modem, the firmware version that you have and if you have the handset paired to the modem or connected into the number 1 green port on the back of the modem?

 

- Shelly

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Nf53
Level 2: Rookie

Re: T Voice 503 cordless phone

The Modem is...........F@ST 5355

the phone line is plugged into the yellow port of the modem if that's what your asking . 

Nf53
Level 2: Rookie

Re: T Voice 503 cordless phone

I can only plug my land line by the cord provided but Telstra to the yellow Lan 1 Ethernet port
Telstra (Retired)
Telstra (Retired)

Re: T Voice 503 cordless phone

Thanks for confirming. I have passed this information through to the appropriate team so that they can look into this further. I am not able to advise when an solution will be available for this issue. In the interim, have you tried connecting an alternate telephone handset into the number 1 green voice port on the modem to see if this allows you to respond to the voice prompts?

 

- Shelly

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Nf53
Level 2: Rookie

Re: T Voice 503 cordless phone

No Shelly I haven't and I don't plan to either

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