aus1160
Level 2: Rookie

T Voice App no sound

Hi Guys,

 

I am having an issue with the T Voice app for ipad, iphone, android phone and tablet.  (i am ussuming its not device specific) when i recieve a call I can answer on any device and it works fine, there is sound and all is well. but (there is always a but) 

when I make a calll there is no sound what so ever. does not seem to matter what number is called. 

 

Modem is the 5355TLS on FTTN.  

 

Serial Number Hardware Version Software Version GUI Version

N7162733D001172
FAST5355-A
SG7E10001028
1.57.34

 

Spent 40 mins on the phone with the helpdesk, but all they could offer is unintall/reinstall the app.  been there done that, doesnt make a difference.  

 

Cheers

 

Dazz.

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