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Unfortunately on non NBN connection a working phone line has to be plugged into the black PST socket on the modem for a paired T-Voice handset to work. If phone socket is not near modem could use a long phone extension cord.
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If you have a Telstra cable service connect the black PSTN port on the Smart modem to telephone wall socket.
If you have a NBN HFC service is the phone light on top of the modem green?
Unfortunately on non NBN connection a working phone line has to be plugged into the black PST socket on the modem for a paired T-Voice handset to work. If phone socket is not near modem could use a long phone extension cord.