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Lego_1
Lego_1
Level 2: Rookie
May 2017

Telstra T-Voice 503

Answered

I have the telstra T-Voice 503 handset that came with Gateway Modem.

The phone has registered to the modem and will ring for incomming calls but there is no audio to hear the conversation.

The call volume is turned all the way up. and the other person can hear me but I cant hear them.

Telstra sent me a new phone which I registered to the modem but I still can't hear anything during a call.

The phone is not on mute and putting the call to speaker doesn't work either?

Is their a setting that I have missed?

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Lego_1
Lego_1
Level 2: Rookie
May 2017
Accepted Solution

Re: Telstra T-Voice 503

In response to Lego_1
A full restart, unplug from power and NBN and reboot modem. Phone now working.

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thedylan
Support Team
Support Team
May 2017

Re: Telstra T-Voice 503

In response to Lego_1

Hi @Lego_1,

 

I have flagged this post for our Technical Support Team to have a look at when they are available.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Lego_1
Lego_1
Level 2: Rookie
May 2017
Accepted Solution

Re: Telstra T-Voice 503

In response to Lego_1
A full restart, unplug from power and NBN and reboot modem. Phone now working.

View solution in original post

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