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ChloeBeagle
Level 1: Cadet

Telstra T-Voice 503

I am unable to Register my T-Voice 503 as I receive an error message No Base.  I am unable to make or receive calls on the phone.

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4 REPLIES 4
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Support Team
Support Team

Re: Telstra T-Voice 503

HI ChloeBeagle,

 

I am sorry to hear of the troubles you are experiencing with your T-Voice handset; we do have a user guide that may prove helpful via:

 

https://www.telstra.com.au/content/dam/tcom/personal/home-phone/pdf/telstra-t-voice-503-ug-310117.pd...

 

If this doesn't help resolve the issue, I recommend contacting our NBN Assurance via 1800834273 - IVR > Say “faults”.

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incajames
Level 2: Rookie

Re: Telstra T-Voice 503

SWITCH OFF MODUM FOR A MINUTE THEN TRY AGAIN TO REGISTER
Nickykinz
Level 1: Cadet

Re: Telstra T-Voice 503

Hi, did you get this resolved as i have the same issue? the handset says "searching" and when i try to register it says "no base". I have tried turning modem on and off and pairing it but it is as if the phone cannot see the network to be able to pair or register.

Nickykinz
Level 1: Cadet

Re: Telstra T-Voice 503

I have finally sorted this. I had to restart everything a couple of times and reset the phone and then finally it paired with the modem when pressing the pair button. I didn’t work for a while and just said “data sync” and everything I tried to do was “unavailable” but then it suddenly was fine. It does seem to stop working quite frequently but usually registering it is all I need to do. But all good now.

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