Was this helpful?
I am sorry to hear of the troubles you are experiencing with your T-Voice handset; we do have a user guide that may prove helpful via:
If this doesn't help resolve the issue, I recommend contacting our NBN Assurance via 1800834273 - IVR > Say “faults”.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Hi, did you get this resolved as i have the same issue? the handset says "searching" and when i try to register it says "no base". I have tried turning modem on and off and pairing it but it is as if the phone cannot see the network to be able to pair or register.
I have finally sorted this. I had to restart everything a couple of times and reset the phone and then finally it paired with the modem when pressing the pair button. I didn’t work for a while and just said “data sync” and everything I tried to do was “unavailable” but then it suddenly was fine. It does seem to stop working quite frequently but usually registering it is all I need to do. But all good now.
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved