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ChloeBeagle
Level 1: Cadet

Telstra T-Voice 503

I am unable to Register my T-Voice 503 as I receive an error message No Base.  I am unable to make or receive calls on the phone.

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4 REPLIES 4
Support Team
Support Team

Re: Telstra T-Voice 503

HI ChloeBeagle,

 

I am sorry to hear of the troubles you are experiencing with your T-Voice handset; we do have a user guide that may prove helpful via:

 

https://www.telstra.com.au/content/dam/tcom/personal/home-phone/pdf/telstra-t-voice-503-ug-310117.pd...

 

If this doesn't help resolve the issue, I recommend contacting our NBN Assurance via 1800834273 - IVR > Say “faults”.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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incajames
Level 2: Rookie

Re: Telstra T-Voice 503

SWITCH OFF MODUM FOR A MINUTE THEN TRY AGAIN TO REGISTER
Nickykinz
Level 1: Cadet

Re: Telstra T-Voice 503

Hi, did you get this resolved as i have the same issue? the handset says "searching" and when i try to register it says "no base". I have tried turning modem on and off and pairing it but it is as if the phone cannot see the network to be able to pair or register.

Highlighted
Nickykinz
Level 1: Cadet

Re: Telstra T-Voice 503

I have finally sorted this. I had to restart everything a couple of times and reset the phone and then finally it paired with the modem when pressing the pair button. I didn’t work for a while and just said “data sync” and everything I tried to do was “unavailable” but then it suddenly was fine. It does seem to stop working quite frequently but usually registering it is all I need to do. But all good now.

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