CrowdSupport®
Hadfickla
Level 1: Cadet

Voip

Answered

Recently we were away and couldn’t switch voip back from mobile network. Text message from telstra said as it had been 8 days I should stitch back immediately or they would slow speeds. This sounds threatening. What does it mean.

1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Voip

The modems 4G backup is normally limited to 6 Mbps down and 1 Mbps up. To prevent people using the 4G backup instead of main connection when there is no fault on the main connection the 4G backup is monitored and if used for a extended period of time will be throttled to 256 Kbps. This message is informing you that Telstra has detected the modem has been on 4G backup and will limit the speed of the 4G backup if the 4G backup is still used.

 

If there is a fault with the main link contact support to have the fault fixed. If the back up speed gets throttled before fault is fixed contact support and request they submit a web form to have throttling removed.

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1 REPLY 1
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Voip

The modems 4G backup is normally limited to 6 Mbps down and 1 Mbps up. To prevent people using the 4G backup instead of main connection when there is no fault on the main connection the 4G backup is monitored and if used for a extended period of time will be throttled to 256 Kbps. This message is informing you that Telstra has detected the modem has been on 4G backup and will limit the speed of the 4G backup if the 4G backup is still used.

 

If there is a fault with the main link contact support to have the fault fixed. If the back up speed gets throttled before fault is fixed contact support and request they submit a web form to have throttling removed.

View solution in original post

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