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AndrewKemp
Level 1: Cadet

10Play & 9Now no longer working

10Play & 9Now no longer working on TelstraTV. Plays ad and then 10 seconds of video before stopping and returning to menu. Checked s/w up to date on Telstra TV, power cycled TelstraTV 3 times and no luck. Netflix, Stan etc are working correctly. Any suggestions as I have a family member laid up at home following surgery.

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2 REPLIES 2
Telstra (Retired)
Telstra (Retired)

Re: 10Play & 9Now no longer working

Hi @AndrewKemp

 

Sorry to hear of the frustration.
 

I would recommend speaking direct with our Telstra TV team by calling 13 22 00 and say "Telstra TV"

 

Once connected they can access your account and assist further.

 

Please let us know how you get on.
 

- Stef

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AndrewKemp
Level 1: Cadet

Re: 10Play & 9Now no longer working

Stef,

 

Fixed it myself. No help from Telstra.

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