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Wateva27
Level 3: Gumshoe

7plus app on Telstra tv

Answered
7plus app won’t load. All other apps working fine. Can anyone tell me how to fix this or when it will b fixed. Very frustrating!
2 ACCEPTED SOLUTIONS

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: 7plus app on Telstra tv

My mum was experiencing something similar with the 7 Plus app on her Telstra TV. I did a restart via the Settings > System > Restart and that resolved the issue for me.

 

I would also suggest checking that you have the latest software version on the Telstra TV as well as removing the app (from My Apps and pressing * on your remote) and then re-adding the app.

 

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Wateva27
Level 3: Gumshoe
Accepted Solution

Re: 7plus app on Telstra tv

A big thank you Shellock. I first tried the restart and had no luck. Then I removed app and then re added it and YAY!!! it has worked! FINALLY! Ur the best. Cheers!

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17 REPLIES 17
Telstra (Retired)
Telstra (Retired)

Re: 7plus app on Telstra tv

Hi there

Does the app continue to buffer, or can you not access it at all?

Are you able to unplug the device from the power, for at least 30 seconds, then plug it back in and attempt to use the app again?

- Will

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422789
Level 1: Cadet

Re: 7plus app on Telstra tv

I have the same issue.
Gary35
Level 1: Cadet

Re: 7plus app on Telstra tv

I can start the 7Plus App on Telstra TV but if I choose live 7, all I get is a 1min segment (Home & Away I think) that repeats over & over. I have tried removing the App and re-installing but it doesn't work. I can watch 7Mate and 7two and 7flix but 7 is a problem.

 

Wateva27
Level 3: Gumshoe

Re: 7plus app on Telstra tv

Hey Will. Thanks for your reply. I tried your suggestion, and still to this day no luck unfortunately. It comes up with the 7 logo, and starts to load and just stays on that screen with nothing but that little red circle going round and round and round. Very frustrating!
Level 25: The Singularity
Level 25: The Singularity

Re: 7plus app on Telstra tv

You will need to contact 7plus technical support for help with the problem. They can be reached at
https://support.7plus.com.au/contact
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Wateva27
Level 3: Gumshoe

Re: 7plus app on Telstra tv

Awesome! Thanks for that! 😬
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: 7plus app on Telstra tv

My mum was experiencing something similar with the 7 Plus app on her Telstra TV. I did a restart via the Settings > System > Restart and that resolved the issue for me.

 

I would also suggest checking that you have the latest software version on the Telstra TV as well as removing the app (from My Apps and pressing * on your remote) and then re-adding the app.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Wateva27
Level 3: Gumshoe

Re: 7plus app on Telstra tv

Cheers. Will give that a go as I haven’t heard back from the tech support as of yet! Thanks. 😬
Wateva27
Level 3: Gumshoe
Accepted Solution

Re: 7plus app on Telstra tv

A big thank you Shellock. I first tried the restart and had no luck. Then I removed app and then re added it and YAY!!! it has worked! FINALLY! Ur the best. Cheers!
Wateva27
Level 3: Gumshoe

Re: 7plus app on Telstra tv

If u still having issues. I removed app, then re added it, and it now works like a dream. Hope urs is all sorted 😬
Support Team
Support Team

Re: 7plus app on Telstra tv

Cheers for the update @Wateve27, great to hear this has resolved the issue Smiley Happy 

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Janoss
Level 1: Cadet

Re: 7plus app on Telstra tv

I removed and readied it did not work but I have no issues on my other phone only Telstra tv
Janoss
Level 1: Cadet

Re: 7plus app on Telstra tv

Cannot use it at all
Janoss
Level 1: Cadet

Re: 7plus app on Telstra tv

I have the same issue it used to work just fine
Telstra (Retired)
Telstra (Retired)

Re: 7plus app on Telstra tv

Hey Janoss,

 

If these steps haven't worked then this would be best raised with the Telstra TV Faults team on 132200 (24/7) and saying 'Telstra TV' followed by 'Faults'. They can have this tested and resolved further for you.

 

Let us know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Shane35
Level 1: Cadet

Re: 7plus app on Telstra tv

cannot get 7 plus on telstra tv 

Telstra (Retired)
Telstra (Retired)

Re: 7plus app on Telstra tv

Have you tried pulling the power from the Telstra TV, waiting a minute and turning it back on and testing?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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