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BevFawcett
Level 1: Cadet

7plus app on Telstra tv

I have removed then readded the app. I have restarted the Telstra TV box.
7Plus is still not working

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4 REPLIES 4
Level 25: The Singularity
Level 25: The Singularity

Re: 7plus app on Telstra tv

It is a known problem and the 7plus team are working on it.

If you can lodge the problem via https://support.7plus.com.au/contact that will help.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
BevFawcett
Level 1: Cadet

Re: 7plus app on Telstra tv

Thank you
Support Team
Support Team

Re: 7plus app on Telstra tv

Appreciate your patience, Bev. The issue is now resolved, although you'll need to again remove the app and restart the Telstra TV. Please let us know when you're back up and running. - Matthew. 

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Level 25: The Singularity
Level 25: The Singularity

Re: 7plus app on Telstra tv

The procedure to get up and running again is to:

Remove the 7plus app

Restart your Telstra TV

Reinstall the 7plus app

 

This clears the cache fully and lets the app reconnect.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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