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Appreciate your patience, Bev. The issue is now resolved, although you'll need to again remove the app and restart the Telstra TV. Please let us know when you're back up and running. - Matthew.
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The procedure to get up and running again is to:
Remove the 7plus app
Restart your Telstra TV
Reinstall the 7plus app
This clears the cache fully and lets the app reconnect.