My grandparents have been trying to use the Telstra TV (4200-TL) off and on for a while now. I have shown them demos and walk-throughs on how to use the device to help them become familiar with the user interface.
However, in their private use they keep entering pay-per view movies and find it difficult to enter the applications in which they are already paying subscription fees for.
After little research, I have discovered that Roku by default allow their users to customise their home screen. However, it seems Telstra have installed their own firmware that does not allow users this option. I believe that if I could just change the home screen to prioritise apps or to only have specific application shows visible, this would boost the ease of use.
I believe this a form of unsolicited advertising for the vulnerable (correct me if I'm wrong). I am certain this issue is not unique and is in fact intentional.
Further, I am certain this issue could be fixed easily if home screen customisation is enabled by default Roku units.